Experience

  • Head of Operations/Base Stations (Acting General Head of Corporate Operations & Technical Support)

    at Nedaa Professional Communications

    July 2016 - at Present

    Dubayy

     Directing and leading the licensing, building permits as well as necessary approval to construct new base stations.  Key player in analysis, development and implementation of strategic business plans & policies while ensuring organizational growth  Managing assets worth of 2 Billions across the UAE  Directing the entire gamut of activities pertaining to HR planning, operations, knowledge management and talent development of the department.  Responsible for partnerships and strategic agreements with authorities for best practice and optimized level of services.  Handling agreements and discussed with government stakeholders for the site procurement and actively involving in initiatives for sharing facilities and smart grids.  Developing new approaches of green buildings and renewable energy for facilities, base stations and mobile vehicles.

  • CEO & Managing Partner

    at Oryxfit Fitness Center Center

    June 2016 - January 2019

    Dubayy

    Established a sports center company that offers indoor and outdoor activities such as Yoga, Self-defense, Zumba covering normal consumers and enterprise segments, with responsibility for all critical decisions related to both outdoor and indoor activities. Plan and direct the start-up and operations of the center and travel plans, managed all aspects of the business from the sport center HR end to end operations and financial matters, as well as contracts, partner relationship and the development of the center. Managed all merchandized items and sports elements to facilitate for the events and the studio’s accessories. Worked on brand development and regional expansion initiatives to increase brand recall and awareness across target client groups and engaging in strategic alliances to grow the business. Ensured that all the company’s stakeholders and investors are able to get superior ROI and witness year-on year growth across all company product lines.

  • Senior Director Second Line Operations (Acting VP/ Overall Operations, Infrastructure & Services)

    at EITC-du

    May 2013 - June 2016

    Dubayy

     Progressed from the talent & career development program.  Recognized various potential investment opportunities outside the core business that excess by increasing the budget figures by 30%  Developed new guidelines, processes and rules for a connectivity agreement with Etisalat/TRA  Improved & increased renewable solar power source to deliver coverage of mobile LTE services through solar energy at major sites in western region of the UAE  Settled new subsidiaries termed as ICT service company from scratch and generated the same as shared services and new revenue stream to the organization  Improve efficiencies, customer experience and service delivery as part of new initiatives called SPEED (Service, Performance, Efficiency, Empowerment or Effectiveness and Delivery)  Increased cash flow and proper use of assets by introducing buy back option in new RFPs as well as framework agreements

  • Director Planning - UAE

    at EITC-du

    June 2007 - May 2013

    Dubayy

     Was in the strategic planning, design and implementation of new Data Centers and landing stations (Submarine Facility) for Northern Emirates and Fujairah sea cross-boards)  Managed the plan and sign off of international roaming interconnection agreement across Europe India and Middle East (EIG Project)  Achieved Best Ideas Award & Great Manager Award for highly engaged department.  Nominated by the board to develop career plans for du’s Most Talented Program members, and guided key personnel assets to improve their PM capability by training them on PMO.  Successfully controlled UAE network rollout project worth more than 100 Million AED, the LTE Mobile Project (for the whole UAE), UAE fiber backbone infrastructure project and du backbone network project.  Concentrated outsourcing costs and assisted network planning & operations to gain profit from EITC technology.

  • Service Manager - Enterprise

    at Etisalat

    September 2001 - June 2007

    Dubayy

     Improved cash flow by 1 million through building new strategic alliances, collections and introducing new services  Raised the productivity and service delivery from 50 Service Order per hour to 100 Service Order per hour  Cleared the long standing POs and SOs within 1 month  Optimized the customer services and assets which improved customer experience and increased revenue by 15% in Services for Banking, Media and Hospitality sectors  Improved the customer retention and prevent shifting to the competitors for high revenue customers especially in banking sectors  Introducing the new initiative to have efficient assets and inventory within Data centers by optimizing and unifying the services

Education

  • Norton-Kaplan BSC Strategy Execution

    at Palladium

    2019 - 2019 (1 year) Dubayy

  • Diploma in Real Estate Management

    at Dubai Real Estate Institute

    2018 - 2018 (1 year) Dubayy

  • Design Future

    at Dubai Future Academy

    2018 - 2018 (1 year) Dubayy

  • Witness Innovation

    at Dubai Entrepreneurship Academy

    2017 - 2017 (1 year) Dubayy

  • EMBA

    at Zayed University

    2010 - 2012 (2 years)

  • EMBA

    at Zayed University

    2010 - 2012 (2 years) Abū Z̧aby

  • Bachlor of Engineering Management

    at Dubai Mens College

    2002 - 2004 (2 years) Dubayy

  • Higher Diploma in Electronics Engineering

    at Dubai Mens College

    1997 - 2001 (4 years) Dubayy

Languages

  • English Negotiation

  • Arabic Native

Hives