1- I have over 17 years of experience IT in multinational environment.
2- I’m currently working as a IT Technical Lead for Egypt & North Africa at Cargill
3- Before joining Cargill, I was working in several IT positions at A.P. Moller - Maersk group.
4- I’m certified as a Six Sigma Green Belt.

Experience

  • IT Technical Lead for Egypt & North Africa

    at Cargill (Outsourced by Tata Consultancy Services)

    October 2016 - at Present

    Muḩāfaz̧at al Qāhirah

    - Manage all IT activities & IT team. - Manage all IT Projects activities. - Manage all IT Training & Awareness for users. - Oversight on data centers and sites infrastructure maintenance.

  • IT Specialist

    at APM Terminals / Maersk Group

    November 2006 - at Present

    Muḩāfaz̧at Būr Sa‘īd

    - Exchange 2003 & Websense Mail Filter Administrator. - Active Directory 2003, DNS & DHCP , Group Policy Administrator. - Main Server's Administrative Tasks. (SCCM 2007, Websense Web Filter & McAfee). - Configure and manage ESX networking and storage using vCenter Server. - Monitor VMware resource usage using vCenter Server & Administer VMware virtualization environment. - Following up Symantec Backup Exec 12.5 for Windows Servers & Troubleshooting backup problems. - Blackberry Enterprise Server Administrative tasks. - Systems Upgrade Projects. - Secondary contact in ERP System. - Provide a non-failure IT operation during a shift for a 24/7 environment - TOS (Terminal Operation System) error handling (Based on Oracle Solaris Operating System). - Support LXE Operation Equipment (MX3; MX5; MX9; VX3; VX5 & VX9). - Managing & Troubleshooting Wireless Network Coverage issues. (Cisco Access Points & Devices) - Network performance monitoring (PRTG Traffic Grapher & Colasoft).

  • Senior Systems & Storage Engineer

    at APM Terminals / Maersk Group

    May 2015 - September 2016

    Muḩāfaz̧at Būr Sa‘īd

    - EMC VNX & Isilon Storage Administrator , HP Blade Servers Administrator. - Backup System Administrator. - VMware vSphere 5.5 Clustered with SRM & VDP Environments Administrator . - Exchange, Active Directory, DNS, DHCP & Group Policy Administrator. - Configure and manage ESX networking and storage using vCenter Server. - Monitor VMware resource usage using vCenter Server & Administer VMware virtualization environment. - Leading IT Technical Support team & Systems Upgrade Projects. - SCCM, SCOM, File Server, Print Server Administrator.

  • Senior IT Specialist ( IT Team Lead )

    at APM Terminals / Maersk Group

    April 2012 - April 2015

    Muḩāfaz̧at Būr Sa‘īd

    - Exchange 2010 Administrator, Active Directory 2008, DNS, DHCP & Group Policy Administrator. - Configure and manage ESX networking and storage using vCenter Server. - Monitor VMware resource usage using vCenter Server & Administer VMware virtualization environment. - Looking after incident & problem resolution and responsible for researching and developing opportunities to lift the Service Desk service level. - Accountable for Service Desk Tickets Analysis. - Leading IT Technical Support team & Systems Upgrade Projects. - Responsible for Server Rooms Activities. - Caverion & Lenel system (Access Control & CCTV Systems). - Tetra Radio Communication.

  • IT Systems Administrator

    at Lotus Garments

    November 2005 - November 2006

    Muḩāfaz̧at Būr Sa‘īd

    - Building an IT infrastructure from scratch (Software & Hardware). - Designing and administering Active Directory, DHCP & DNS Infrastructure & ISA Server 2004. - Designing, Implementing the Network Cabling infrastructure. - Leading IT Technical Support team. - Second level support for Software & Hardware problems. - Following up IT Department Purchasing Orders.

  • IT Technical Support Engineer

    at Allied Professionals Technology (APT)

    May 2005 - November 2005

    Muḩāfaz̧at al Qāhirah

    Higher Education Enhancement Project (HEEP): Designing and Implementing Networks in Egyptian Faculties of Education, under supervision of Ministry of High Education (MOHE) and in cooperation with Orascom Technology Systems (OTS). - Network Installation, Troubleshooting & Support. - Administering Windows Servers in Port Said’s Faculty of Education. - Installation & Maintenance of HP & Compaq (Servers, PCs, Printers and Scanners).

Education

  • Postgraduate Diploma in International Transport & Logistics

    at Arab Academy for Science, Technology & Maritime Transport

    2013 - 2014 (1 year) Muḩāfaz̧at al Qāhirah

  • Bachelor of Accounting

    at Suez Canal University

    1998 - 2002 (4 years) Muḩāfaz̧at Būr Sa‘īd

Languages

  • Arabic Native

  • English Native

Hives