Experience

  • Deal Specialist with Spanish and English

    at Oracle

    August 2019 - at Present

    Hlavní město Praha

    The Deal Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

  • Operations Executive with Spanish&English

    at Kuoni Destination Management s.r.o.

    October 2017 - July 2019

    Hlavní město Praha

    Book and confirm hotel/services reservations within deadline and budget and update the reservation systems accordingly. Monitor, manage and process change requests and update systems. Liaise with the sales team to confirm final tour/hotels details and update system. Negotiate with suppliers to provide exclusive rates for series and ad-hoc hotel/service items requested. Input and update contracts and rates accurately as and when required. Control activity on invoices and payments collection from the agents.

  • Technical Customer Support

    at Xerox Czech Republic

    July 2015 - January 2016

    Hlavní město Praha

    Respond to a customer inquiries in a call center environment using standard scripts and procedures. Gathering information and log customer calls into corporate tracking system. Communicate appropriate options for resolution in a timely manner. Informing customers about services available and assesses customer needs.

  • Group and event coordinator (Sales & Marketing department)

    at Hotel Astoria (5*)

    March 2011 - March 2012

    Sankt-Peterburg

    Being a part of coordination team i was organizing events of different levels - from marriages to conferences and celebrities tours. Was communicating all the details and requirements to provide the best service. Supporting clients on board to negotiate arising issues. Tasks: Discuss and review of the event requests, coordinate the flow of the event, check and organize correct suppliers and departments participating in the event.

  • Sales Manager

    at Royal Tour Travel Agency

    May 2008 - January 2010

    Sankt-Peterburg

    Providing agency clients with latest information on travel opportunities abroad (primarily Spain, Portugal and Italy). Negotiating business issues with foreign partners over phone and email. Working with business correspondence in Spanish and English.

Education

  • ERASMUS programme

    at University Complutense of Madrid

    2010 - 2011 (1 year) Madrid

  • Roman languages Philological Faculty

    at St.Petersburg State University

    2007 - 2011 (4 years) Sankt-Peterburg

Knowledge and keywords

Languages

  • Russian Native

  • Spanish Negotiation

  • English Negotiation

  • Czech Conversation

  • Italian Conversation

Hives