To obtain a position which not only offers a better job prospects but also expands my knowledge and sharpens my skill which enables me to perform and deliver.


  • E-commerce operation Executive

    at Vitruvien .Com

    March 2016 - at Present

    Mumbai - Mahārāshtra

    Responsible for the entire Supply chain and logistic function from Courier relationships, Vendor relationships for fulfilment, Warehousing, Responsible for all client and vendor Oversee the customer relationship team in terms of escalations, query management and customer satisfaction index. Managed Overall Implementation and Training of UNIWARE (An Ecommerce Backend Software), to smooth line the Operations. Handling escalation and procuring/Arranging the products on high priority. Take follow up of the shipment with courier partner. Handling escalation and procuring the products on high priority. Responsible for all type of payment & refund related issue. Dealing with issues related consumer court complaints & E–complaint. Co-Ordination with various teams i.e. Merchandiser, Warehouse, Bank, Brands, and Manufacturers, Cheekers, Packers, for service related issue. Planning Dispatches with Courier (Blue Dart, Gati, First flight, Ecom , Dtdc, Gati, Aramex Delivery etc)

  • Operation Executive


    May 2014 - March 2016

    Mumbai - Mahārāshtra

     Making GRN process & Inward report in UNI COMMERCE.  Managing dispatch team in QC operation process & Fulfills orders.  Coordinating with vendors Solving Queries over the Calls and By Emails Regarding QC rejection product & Cancelled order process.  Quality checks of different product like tunics, jewelry, accessories & Cosmetic Items etc.  Creating Customer address invoices.  Updating stock of packaging material.  Co-ordination with Courier 3PL for timely and smooth dispatches  Everyday dispatching 8 to 9 thousand shipment from our courier facility.  Order Processing (invoicing, Label Generating)  Order management (Processing, Maintaining data of each Order, handling Return Orders).  Arrange for the Pickups of Multi couriers.  Take follow up of the shipment with courier partner.  Following up with the vendors for availability / arrangement of the Production



    at MUMBAI

    2012 - 2014 (2 years) Mumbai - Mahārāshtra


    at MUMBAI

    2012 - 2013 (1 year) Mumbai - Mahārāshtra


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