Experience

  • Senior Technical Writer

    at INNOVA SOLUTIONS PVT LTD – Chennai, Indi

    March 2017 - March 2018

    Chennai - Tamil Nādu

    Project - Managed Service • Develop process documents and create template and styles guide. • Edit and format ad hoc PMO documents and power point presentations. • Create promotional brochure for Managed Services. Project = Healthcare IT Solution and Services. • Travel on-site to client location at Nashville, Tennessee to collect project requirements. • Develop technical and functional specification document, including documenting process flows, business rules, tasking, notifications, and articulating overall functionality. • Handle solely all phases of a documentation cycle, including documentation plan, requirement gathering, creating template, authoring, and releasing the documents in the specified deliverable format. • Research, experiment, and test new technology, applications, for various methods of delivery.

  • Associate

    at Cognizant Technology and Solutions

    September 2014 - February 2016

    Chennai - Tamil Nādu

    Healthcare IT • Create user guides for claims processing and ITS, release notes, and web services guide, edit and format client-facing defect trackers. • Conduct KSS sessions for new joiners. Travel Industry • Create Service Catalogue to define processes for project governance, new project initiation. • Create process document to define support processes, include Application on-boarding. Digital Learning Solutions • Create flow diagrams for Publishing Workflow Systems and Ecommerce applications, edit, format documents. Banking and Finance-Product Catalog • Rephrase existing portal contents and upload content to new CMS TeamSite templates based on revised information architecture. • Weekly inventory tracking and calibration, and status tracking for project team and create ad-hoc Excel reports. Computer Technology • Visit Support Centers, conduct audits, produce audit summary reports to all stakeholders. • Prepare Troubleshooting guides.

  • Technical Writer

    at SOLVERMINDS TECHNOLOGY AND SOLUTIONS PVT LTD

    October 2012 - September 2014

    Chennai - Tamil Nādu

    • Handle solely all phases of a documentation cycle, including analysis and study, authoring, and releasing the documents in the specified deliverable format • Create process flows and interface diagrams. • Organize materials and completed writing assignments in accordance with client-specific style guides, to improve clarity, conciseness, style, and terminology within stringent deadlines • Maintain the GIT repository for version control, this include merging the documents in the repository for all the projects in the company and generating weekly reports on the document status. • Create brochure content for a GPS tracker

Education

  • B.Sc in Computer Applications

    at Mahatma Gandhi University

    1996 - 1999 (3 years) Kottayam - Kerala

Services offered

  • Technical Writing

    Extensive experience in writing engineering, technical, software end-user manuals, online help, product descriptions, release notes, and training guides with sound knowledge of Document Development Life Cycle, Software Development Life Cycle, and Content Design.

Languages

  • English Native

  • Hindi Negotiation

  • Swedish Elementary

Hives