Customer Advisor, Technical Assistant and Retention Service
March 2019 - May 2019
Responsibilities: • Assist the client with their technical issues concerning their Internet, TV services, Phone line and their mobile services • Identify and assess customers’ needs to achieve satisfaction; respond to client's demands • Manage the flow of incoming calls • Help the company's revenue turnover and generate sales by selling options/productions/services that are best suited for customers' needs • Meet personal/customer service team sales objectives and call handling quotas • Retain customers subscriptions and create/maintain Customer Loyalty • Provide accurate, valid and complete information by using the right methods/tools Received 6 weeks Training.
at Ouchy Group
July 2016 - August 2016
Région de Rabat-Salé-Zemmour-Zaër
Tasked with the creation of excel spreadsheets to benchmark the argan oil producers in Morocco, sorted according to their relevance in the market.
MBA in Project Management
at Cardiff Metropolitan University
2015 - 2019 (4 years) Cardiff