• Customer Advisor, Technical Assistant and Retention Service

    at Majorel

    March 2019 - May 2019

    Marrakech-Tensift-Al Haouz

    Responsibilities: • Assist the client with their technical issues concerning their Internet, TV services, Phone line and their mobile services • Identify and assess customers’ needs to achieve satisfaction; respond to client's demands • Manage the flow of incoming calls • Help the company's revenue turnover and generate sales by selling options/productions/services that are best suited for customers' needs • Meet personal/customer service team sales objectives and call handling quotas • Retain customers subscriptions and create/maintain Customer Loyalty • Provide accurate, valid and complete information by using the right methods/tools Received 6 weeks Training.

  • Intern

    at Ouchy Group

    July 2016 - August 2016

    Région de Rabat-Salé-Zemmour-Zaër

    Tasked with the creation of excel spreadsheets to benchmark the argan oil producers in Morocco, sorted according to their relevance in the market.


  • MBA in Project Management

    at Cardiff Metropolitan University

    2015 - 2019 (4 years) Cardiff