Experience

  • Operation Associate

    at Falckon Health Solution

    March 2019 - September 2019

    Western Province

    My work experience introduced me to different areas and accountabilities in KPO industry such as strong customer service skills, monitoring and reconciliation of claims, effective handling of complex payer denials, timely posting of payments and identifying adjustments and differences in payments, expert ability to input specific data and review customers issues and credits, timely and efficient input and reconciliation of batches, responsible for the processing and discrepancy reconciliation and closing of charge batches across all systems and etc.

Education

  • IELTS- Overall Band Score- 7.0

    at IDP

    2019 - 2019 (1 year)

  • Bachelor of Science

    at University of Ruhuna

    2015 - 2018 (3 years)

Services offered

  • Operation Associate

    I have worked as a Trainee ‘Title Processor and Production Executive’ in KPO project at IIML (Pvt). Further, I have worked as an ‘Operational Analyst’ at Falcon Health Solutions. My work experience introduced me to different areas and accountabilities in KPO industry such as strong customer service skills, monitoring and reconciliation of claims, effective handling of complex payer denials, timely posting of payments and identifying adjustments and differences in payments, expert ability to input specific data and review customers issues and credits, timely and efficient input and reconciliation of batches, responsible for the processing and discrepancy reconciliation and closing of charge batches across all systems and etc.

Languages

  • English Negotiation

Hives