Experience

  • Protocol Engineer

    at Samsung

    October 2017 - at Present

    Województwo Mazowieckie

    - LTE/UMTS/CDMA/GSM protocol stack testing and issue analysis on Broadcom and Samsung chipsets (L1 to NAS) - Performing tests according to 3GPP specifications - LTE IODT sessions with Ericsson (Linköping, Sweden) - 5G IODT sessions with Ericsson (Kista, Sweden) - LTE IOT sessions with Ericsson (Montreal, Canada) - Field tests management (Seattle, USA), - Cooperation with other R&D centers worldwide - Preparation of technical reports on a daily basis

  • Customer Support Supervisor

    at ZTE Poland

    July 2012 - at Present

    Województwo Mazowieckie

    Customer Support Supervisor (CSS) for Poland Local Office: - Customer Tickets follow up for SLA compliance - Interface for customer Technical Project Manager - Setting up processes for maintanance and managed services - Setting up cooperation rules with subcontractors - 24h/24h availability for Emergency Requests reception from Regional Customer Support Center based in Warsaw and Global Customer Support Center in ShenZhen. and assistance for Emergency Support activity (also beyond working hours) - Responsible for FRT (Fix response Time) KPI as well as FRC (Fixed Closure Rate) follow up in order to meet the target - Call logs/ Tickets and Online Support tickets number follow up in order to meet the target - CSI (Customer Satisfaction Index) follow up and improvement - Assist on negotiations with customer regarding new project services and warranty period extension agreement - Training new employees on ZTE customer ticket system procedures and help for the system process

  • Presales Manager

    at ZTE Poland

    January 2015 - August 2017

    Województwo Mazowieckie

    Presales Manager Dates EmployedJan 2015 – Aug 2017 Employment Duration2 yrs 8 mos LocationWarsaw, Masovian District, Poland - Knowledge of the telecommunications industry and the standing of competitors, including current status and future trends; - Collecting information on planned and ongoing deployments; - Establishing and maintaining relationships with counterparts on customer side;... See more

Education

  • Applied Computer Science

    at Adam Mickiewicz University

    2004 - 2009 (5 years) Województwo Wielkopolskie

Knowledge and keywords

Hives