Dynamic and professional with 17 years of experience in the IT
domain while spending the last 10 years developing my career in
the IT banking sector.

Experience

  • Senior Technical Architect / Global Account Manager

    at Syncordis S.A.

    October 2019 - at Present

    District de Luxembourg

    − Develop and maintain excellent relationships with Syncordis customers and prepare various strategies to enhance growth. − Establish/follow up an evaluation and quality control grid to ensure that we maintain the trust of our existing customers and set the stage for future clients. − Coordination Transversal role between Senior Sales Executives and Service/Account Managers − Open to new markets (including MEA) and create the teams needed for the service delivery. − Create a Quality assurance department − Create a shared and unique source of information between the sales / pre-sale’s teams and the Account/Project Managers which will serve as a CRM for Clients, prospects and projects. − Conduct system analysis/audits , in case of unsatisfied clients and implement the recommendations to improve their system performance and re-establish a good relationship with the client. − Visit all customers and present the new quality standards and follow up strategy.

  • Projects Service Manager/Senior Technical Architect

    at ITSS Luxembourg

    November 2017 - September 2019

    District de Luxembourg

    Creation of a Service Center in Luxembourg to assist in the development and business growth, − Projects and resources planning & management. − Communicating with clients to understand their needs and explain service value − Resolving complaints and preventing additional issues by improving processes. Multiple audit missions across banks in Europe & Africa covering Architecture Review, Application security review, System performance, Technical maintenance activities review, Database Configuration and setup, COB performance, Online system performance, Operational review (backup strategy, DR, …), Change & Release management (DEVOPS, installation, version control, …) − ETL system design & development for legal reporting interfaced with T24. − Core banking Upgrade for a bank in Paris - Design new system architecture for High availability based on a Unix to Linux migration, JBoss upgrade, Interfaces re-design & implementation, SSO configuration, HA Proxy,…

  • Head of system Unit

    at Banque Libano-Francaise

    November 2009 - October 2017

    Beyrouth

    -Team leadership, support and follow up on daily basis to assure delivery on time within agreed QOS -Project planning and coordination with Business leads and other IT Units. -Responsible for project management of a wide range of technology deployment projects in different areas including core banking applications and technical services -Assist in designing the service desk change management flows for SR, CR and incidents. -Validate supplier’s contracts and delivery and ensure SLAs application as per the agreements -Creation, delivery and application of IT policies & procedures in accordance with the global bank policy and vision. -Assure the business continuity by delivering a High availability system architecture and disaster recovery solutions. -Member of IT Technical committee, Security committee, budget steering committee and BCP committee -Participate in developing IT business cases for new IT requirements. -System performance Tuning & Optimization

  • Head of IT Department

    at Khoury General Hospital

    June 2005 - October 2009

    Mohafazat Béqaa

    − IT Department re-structuring − Hardware and network Infrastructure architecture, Design & installation − HRMS software and document management Laserfiche implementation − IT Resources recruitment & management − Domain server installation, configuration on Microsoft windows server 2003 MDaemon mail server implementation. − IT and network procedures documentation according to ISO 9001:2000 and Accreditation standards. − BCP procedures redaction and implementation − Hospital Staff training

  • Technical consultant

    at Lawandos Computers

    January 2002 - May 2005

    Mohafazat Béqaa

    − Responsible of PCs assembling, configuration & maintenance − Handling customer relationship − Network infrastructures installation for SME − Develop In-house applications

Education

  • COBIT® 5 Foundation Certificate

    at PeopleCert

    2019 - 2019 (1 year)

  • ITIL® V4 Foundation Certificate in IT Service Management

    at PeopleCert

    2019 - 2019 (1 year)

  • PRINCE2® Foundation Certificate in Project Management

    at PeopleCert

    2019 - 2019 (1 year)

  • BS Computer Sciences

    at USEK

    2002 - 2006 (4 years) Beyrouth

Languages

  • English Native

  • French Native

  • Arabic Native

Hives