Qatar University September 2012 - at PresentReporting to Vice-President Administrative services and CFO. Implemented robust IT governance from ITIL to Project management. Within one year improved the customer service survey results by over 50% to 94% satisfaction without increasing OPEX/CAPEX.
Built trust between IT customers and IT by ensuring IT delivered on its promises. Saved over 2 years $25 million on Capex/Opex by building relationships with vendors and negotiating prices for new hardware and renewals. IImproved Services uptimes to 99.99% without increasing OPEX/CAPEX. . Transformed the whole ITS to be a customer Centric organization and ITS to be a valued partner of the business. Leader and member of numerous university committees and boards that are transforming the university education from chalk and talk to digital online /flipped classroom etc.
Re-built the relationship with the University so ITS is again a Trusted partner by having open communication with all.