Experience

  • Center Experience Manager

    at Wall Street English

    August 2017 - at Present

    Daerah Khusus Ibukota Jakarta

    After 2 years being the Service Coordinator, I received yet another opportunity to excel for my career. With bigger responsibility, I am have overall responsibility for the success, satisfaction, and progress of the Students, direct management of Service team (recruitment, training, coaching, and development), the day-to-day running of the Service team, the implementation of Service Standard Operating Procedure, financial and cost control, guarantee quality control in all aspects of Service provision in the WSE Center, scheduling and teaching of classes directly, supervise and support staff via observations, evaluations, training, and retraining sessions. Successfully launched Wall Street English new curriculum and system in November 2017

  • Service Coordinator

    at Wall Street English

    August 2015 - August 2017

    Daerah Khusus Ibukota Jakarta

    After one year being a Personal Tutor, I received an amazing opportunity in becoming the Service Coordinator for Wall Street English Pondok Indah Mall Center. Being the Service Coordinator, I am responsible for recruitment, observation, and evalua- tion of all service staff according to the Wall Street English standard to provide great customer service, managing the Service Team and accountable for all aspects of the development of the Receptionists, Personal Tutors, and Teachers in order to meet Wall Street English standard, preparation and maintenance of the monthly events and Social Club Activity calendar, managing, maintaining and forecasting centre's need in achieving KPIs, staff training in order to meet Wall Street English standard and also establishing and maintaining VIP Course Service Standard Operating Procedure in order to meet students' expectations with diverse back- ground. Successfully launched and established the first VIP Program for Wall Street English Indonesia.

Education

  • Law

    at Atma Jaya Catholic University of Indonesia

    2009 - 2013 (4 years) Daerah Khusus Ibukota Jakarta

Hives