Experience

  • Front Desk Agent

    at Parker New York Hotel

    September 2018 - April 2019

    New York

    *Hotel acquired by GFI Capital and Elliott Management in January 2019; now rebranded as a Hyatt- affiliated property • Cooperated with Oracle and Hyatt transition team to implement new property management system and protocols • Delivered exceptional service to retain repeat businesses and appeal to new customers during hotel acquisition • Completed room inspections and assignments to maintain housekeeping standards and enhance guest experience • Facilitated all departments, specifically housekeeping and maintenance, ensure guest satisfaction

  • Executive Club Lounge Intern

    at Sheraton Grande Taipei Hotel

    June 2017 - July 2017

    Taipei

    • Coordinated with colleagues to efficiently provide quality service during high turnover period and crisis situations • Assisted supervisor with employee training by teaching standard operating procedures to new employees • Scheduled weekly meetings and conferences and made room arrangements in accordance to customer needs

  • Food and Beverage Intern

    at Zhongshan Aloft Hotel

    June 2016 - August 2016

    Taipei

    • Checked and restocked inventories on a daily basis to control operational cost and increase efficiency • Improved operational performance by acknowledging the strengths of and encouraging input from colleagues • Delivered customer feedback surveys and resolved customer complaints, increasing in user satisfaction

  • Sales & Marketing Intern, Human Resource Intern

    at Le Méridien Hotel

    June 2015 - August 2015

    Taipei

    Sales & Marketing Intern • Translated presentation for employee training program and daily promotional content on social media • Distributed press invitations and supported colleagues throughout the product-launch event (Afternoon Tea Set) Human Resource Intern • Performed quality assurance test calls and spot-checked employee dress codes before annual inspection • Compiled, verified and updated employee attendance records on training classes and development programs • Collected employee feedback from different departments to develop and implement new procedures • Participated in employee recruitment interviews and contributed interview strategies for hiring the right candidate

Education

  • Hotel Management

    at New York University

    2014 - 2018 (4 years) New York

Languages

  • Chinese Negotiation

  • English Negotiation

  • French Elementary

Hives