• Business Analyst

    at CapGemini India Pvt Ltd.

    December 2012 - April 2017

    Mumbai - Mahārāshtra

    Responsibilities: Requirements elicitation & creation of requirement documents (FRDs, BRDs). Implementing functional specification by collaborating with on-site & Off-site developers. Creating & delivering full sign-off project documentation. Documenting system processes for end-users. Developing test scripts, conducting unit tests, documenting and resolving discrepancies resulting in zero defects in production. Creating Feature Overview training documentation showing new project features implemented. Delivering training sessions to local and global users. Liaising between business and technical personnel to ensure a mutual understanding of processes and applications. Facilitating project status meetings and provide weekly status reports to all stakeholders.

  • Project Coordinator/Junior Business Analyst

    at TCS eServe Ltd

    July 2007 - November 2012

    Mumbai - Mahārāshtra

    Responsibilities: Eliciting business requirements from 8 stakeholders across 4 regions, overcoming inter-departmental differences, resulting in a validated scope statement. Drafting and maintaining business requirements and align them with functional and technical requirements. Documenting functional specifications based on requirements and created flow diagrams. Preparing instruction manuals and developing and maintaining operational and technical flow diagrams using Visio and PowerPoint. Witting test scenarios and participating in system testing. Providing guidance for project requirements to development staff. Producing detailed User Guides to capture all process changes and delivering end user training. Creating awareness material like placemats, presentations, QRCs, glossary and FAQs. Providing product training / demos to end users about the system and gathering feedbacks from the system users.


  • Post-Graduation Diploma in Business Administration

    at NMIMS

    2008 - 2011 (3 years) Mumbai - Mahārāshtra

  • Bachelor of Engineering in Information Technology

    at K J Somaiya college of Engineering

    2004 - 2007 (3 years) Mumbai - Mahārāshtra