Experience

  • india

    at Intelenet Global Services – India

    May 2012 - June 2013

    Chennai - Tamil Nādu

    Senior Customer Service Executive (2012-2013) Solving Customers queries in transaction processing and assisting customers in Mortgage related transactions for client BARCLAYS Answered multi-line phones and used active listening skills to assess client's issues and challenges Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges, Maintained customer account information database by canceling and updating customer accounts Responded to customer inquiries and queries to provide thorough and speedy resolutions Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service Maintained accurate and current customer account data with manual forms processing and digital information updates

  • HR Associate

    at SUTHERLAND GLOBAL SERVICES – India

    June 2007 - January 2008

    Chennai - Tamil Nādu

    • Reworked new-hire orientation program to include HR information and company resources. • Reduced benefits costs by annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Recruited to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. •

Education

  • ADVANCED Diploma in Human Resource Management

    at AIMA

    2004 - 2006 (2 years) Chennai - Tamil Nādu

  • Executive Post Graduate in Human Resource

    at LIBA

    2005 - 2005 (1 year) Chennai - Tamil Nādu

  • BBA

    at Madras University

    2001 - 2004 (3 years) Chennai - Tamil Nādu

Languages

  • English Negotiation

  • French Conversation

  • Tamil Native

  • Telugu Native

  • Hindi Elementary

Hives