• Billing Analyst

    at British Telecom

    January 2016 - at Present


    ♦ Perform data entry and data analysis for 100 over invoices, specifically for APAC region ♦ Handle and solve queries from customer and contract team. Issues has been reduced from 30 to 0 within one year. ♦ Assist contract team to provide accurate financial report, accrual and credit invoices to ensure customer receive correct and reliable reports. ♦ Process monthly accurate invoices after appropriate management approval as per approval matrix and ensure proper tax treatment ♦ Present accurate draft invoices and report which do not require any amendment from both parties ♦ Manage invoice payment, aging debt, settlement and reporting for contract team’s review to ensure cash collection is on time. ♦ Validate the bills from third party suppliers, verifies the legitimacy of the charges and notify approvers for payment ♦ Involve in UAT for IFRS 15 and India billing ♦ Analyse the RCA of the billing dispute and provide solution

  • Operation Analyst

    at HSBC

    January 2014 - December 2015

    Kuala Lumpur

    ♦ Support daily processing for Global Market Operation, specifically for rates settlement within Asia Pacific region ♦ Manage and solve external queries, especially on Non-Deliverable Swap product. ♦ Ensure all the interest rate for specified banks settled via TREATS ♦ Process interest rates settlement after received approval from customer. ♦ Prepared report for missed settlement and day end checklist ♦ Resolved back end enquiries by constantly follow up with client ♦ Trained new joiner and offshore team on Singapore and Sydney process handling ♦ Processed manual payment and coupon payment voucher via TREATS and GMG


  • Master of Economics

    at Universiti Malaya

    2017 - at Present (3 years) Kuala Lumpur

  • Bachelor of Economics

    at Universiti Tun Abdul Razak

    2011 - 2014 (3 years) Kuala Lumpur

  • STPM

    at SMK Perimbun

    2008 - 2009 (1 year)

Knowledge and keywords