 IT Manager with 11 years of experience in Hospitality and Retail
 Successful pre-opening of 3 Hotels and 4 Restaurants
 IT revamp of 7 Hotels & IT design consultant for 5 new Hotels
 Track record of efficiency and reducing cost of IT operations by up to 30%

Experience

  • IT Manager

    at Marka PJSC

    April 2018 - at Present

    Ash Shāriqah

    • Responsible for maintaining IT Systems for 17 Restaurants and 4 Retail Outlets • Leading a Team of ERP Expert & IT Admins • Responsible for overall IT functionality of Avaya Call Centre • Responsible for defining IT Strategy, Budgets & SOPs • Implement DR and VEAM Backup Solution for Business Continuity • Analysing Power BI – Reporting Tool Bi4Dynamics • Maintenance of VM Ware Servers & EMC SAN Storage • Major Projects completed: o Pre-Opening of 3 New Restaurants o Migrating Email Infrastructure from Data Centre to Office 365 Cloud o Migrating In House Backup solution to Azure Cloud o Revamping the VPN connectivity Infrastructure to optimize cost o Revamping the Microsoft Dynamics Navision ERP

  • IT Manager

    at Landmark Hotels and Suites

    July 2014 - March 2018

    Dubayy

    • Responsible for maintaining IT Systems of 6 Hotels in UAE & 2 Hotels in Saudi • To Lead a Team of 8 IT Staffs • Responsible for defining IT Strategy, SOPs and up-gradation path • To implement solutions to enhance guest experience & increase revenue • To implement solutions to optimize operations and reduce cost • To implement solutions to reduce risk, increase security and system availability • To Design and Deploy IT Systems for new Hotel Projects • Major Projects completed: o Pre-Opening of 2 Hotels in Fujairah & Jeddah o Pre-Opening of 1 Restaurant in Dubai. o 4 Full Scale Wi-Fi Infrastructure Revamp Projects o Consultation, Designing and Negotiation for 3 new Hotels o Cloud based Backup solution using Acronis and Azure o Cost Effective Interactive TV System, first of its kind in Dubai

  • IT Manager

    at Emirates Grand Hotel

    August 2013 - June 2014

    Dubayy

    • Responsible for IT Infrastructure of 2 Hotels and 2 Sister companies • To Lead a Team of 5 IT Staffs to resolve IT complaints • Identify key areas of IT Expenditures & Optimize • Management of the Cisco IP PABX & IPTV System for Guests • Management of Exchange Emails and Symantec Backup Systems • Management of Back office Software’s like FMC, Sun, Paytrax for Payroll • Major Projects completed: o Consultation, Designing and Negotiation for 2 new Hotels o Revamp Wi-Fi infrastructure for a 430 Room Emirates Grand Hotel o Opera V 5.0 PMS Implementation for Tulip Inn Sharjah Hotel o Micros 3700 Point Of Sales implementation for EGH & Tulip Inn Sharjah o Active Directory Server Upgrade o Sun Systems Finance Software Upgrade

  • Accor - Mercure Gold Hotel

    at Asst. IT Manager

    August 2011 - July 2013

    Dubayy

    • Pre-Opening of Mercure Gold Hotel by Accor • Managing the complete IT & Network infrastructure of the Hotel. • Manage the Microsoft Server environment as DHCP, DNS & Print Server. • Setup and Management of File Server for Centralized Data access for Users. • Juniper/Fortinet Firewall management for implementing Company Internet Policies. • Managing all the Hotel Related Software’s. • The Setup included implementation and Management of: o Opera PMS, Micros POS, Fidelio Material Control o NEC PABX o Smartel call accounting system & PABX interface. o IDS Back office interface o HP Switching Network.

  • IT Supervisor

    at Emaar - Almanzil and Qamardeen Hotel

    August 2008 - July 2011

    Dubayy

    • Creating and maintaining User Profiles in Microsoft Active Directory. • Managing Switches, Routers. Access Points for proper functioning of Hotel Network. • Maintaining Micros 3700 for F&B Operations. • Maintaining Opera Application and Database Server as Hotel PMS. • Managing Company Data Backup using the Symantec Backup Exec Software. • Managing Alcatel PABX, FCS Call Accounting & Voice Mail. • Implementing and monitoring of Sophos Antivirus Endpoint Solution. • Maintenance of other Hotel related software’s like: o Delphi for Sales. o Sun System for Accounts o FMC for Purchasing, Inventory & Costing. o Antlabs for Guest Internet System

Education

  • AWS Certified Cloud Practitioner

    at Amazon

    2019 - at Present (1 year) Dubayy

  • ITIL

    at ITIL

    2012 - at Present (8 years) Dubayy

  • Electronics and Telecom Engineer

    at Pt Ravishankar Shukla University

    2003 - 2007 (4 years) Raipur - Chhattīsgarh

Services offered

  • IT Management and Transformation for Business

     IT Manager with 11 years of experience in Hospitality and Retail
     Successful pre-opening of 3 Hotels and 4 Restaurants
     IT revamp of 7 Hotels & IT design consultant for 5 new Hotels
     Track record of efficiency and reducing cost of IT operations by up to 30%

Languages

  • English Native

  • Hindi Native

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