Dedicated and tactful Customer Service Executive with significant knowledge and experience in solving problems and selling services to strategic clients.

Experience

  • Customer Service Executive

    at Skycom Courier Express

    June 2015 - September 2018

    Dubayy

    •Plan, track and trace shipments to ensure timely delivery. •Generating monthly reports on pending shipments. •Follow up on each shipment and update in excel file. •Coordinating with customers to keep them updated about status of their shipment. •Liaising with forwarding agents to retrieve custom duties imposed on shipments and inform to respective customer. •To update customers about any change in custom policies to avert any delays. •Preparing reports on shipments being returned by forwarding agent. •Updating shipment information in system. •Managing large amounts of incoming calls and customer inquiries. •Provide pricing and delivery information and process orders, forms, applications and requests. •To liaise with internal departments for courier delays and to ensure customer doesn’t suffer because of delays.

  • Telecaller Agent

    at Empost Courier

    June 2014 - June 2015

    Dubayy

    • Assisting customer queries. • Completing call logs and reports. • Acquiring customer location details for document delivery. • Assuring efficient document delivery

  • Debit Card Dispatcher

    at Bank of Baroda

    November 2013 - April 2014

    Dubayy

    • Debit card packaging. • Preparing card return statement. • Handing debit cards to courier service for delivery to prospective customers. • Performs other duties as requested by management.

Education

  • Bachelor of Business Administration

    at Sikkim Manipal University

    2014 - 2017 (3 years) Dubayy

  • High School

    at Atlas Educational Institute

    2011 - 2012 (1 year) Dubayy

Languages

  • English Native

  • Hindi Native

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