• Vice President Customer Feedback

    at UNB

    March 2005 - at Present

    Abū Z̧aby

    • Conceptualized and executed market research programs for the Bank covering Assets, Liabilities, Credit Cards, Commercial and Private Banking • Identification of strengths and betterment areas for enhancing customer satisfaction and delivery • Ensured strategic alignment of research driven/voice of customer initiatives to the Group’s objectives for quantitative and qualitative projects conducted – customer satisfaction, benchmarking survey, mystery shopping, customer loss analysis, business opportunities, product development, brand health survey and internal customer satisfaction survey • Managed the customer complaints function for all Business Units and Business Partner Units to ensure accurate recording and resolution of complaints. Introduced monthly dashboards for review of Unit Heads/Senior Management


  • Degree

    at University

    1991 - 1993 (2 years) Oregon

Knowledge and keywords


  • Arabic Native