+5 year experienced Import & Export and Customer service Analyst. Customers satisfaction and shipping are my passion. The desire of making every customer experience the best made me study and research for new market tendencies and innovative techniques in customer service.

Experience

  • Import operations analyst - Key accounts

    at ASIA SHIPPING FREIGHT FORWARDER

    April 2019 - November 2019

    São Paulo

    Asia Shipping is a Brazilian freight forwarder company founded in 1996 that was ranked as one of the 50 biggest freight forwarder companies by the Transport Topics in 2015 being the only Latin America firm in this segment. With more than 1000 employees, 39 offices in 11 different countries and representatives present in the 5 continents Asia Shipping offers a complete integrated logistic solution to its customers. Main Activities: Responsible for cross checking BL drafts and original BL copies by analyzing shipment documents such as packing list, commercial invoice, shipping instruction, purchase orders and warehouse receipts;Tracking cargoes;Analyzing invoices and approving them;Checking invoice disputes;Checking and confirming pre alerts;Double checking internal system prior Brazilian CE Merchant filing; amendments and any other operational support; In 2019 I was selected a top employee in customer satisfaction surveys.

  • Au pair

    at AU PAIR IN SWEDEN

    February 2018 - January 2019

    Stockholm

    Au pair is an international cultural exchange program that gives a possibility for young people to spend some time abroad, learn more about a different culture and improve a foreign language in exchange for help with duties related to child care. My experience in Sweden couldn’t be better. I studied Swedish and learned a lot about the local culture. Sweden has so much to teach us about sustainability, technology, equality, education, values, principles, ecology etc.; yet I feel that they have so much to learn from us.

  • Au pair

    at AU PAIR IN BELGIUM

    October 2016 - December 2017

    Flanders

    Au pair is an international cultural exchange program that gives a possibility for young people to spend some time abroad, learn more about a different culture, improve the foreign language in exchange for help with duties related to child care. While living in Belgium as an au pair I had the chance to learn basic Dutch and a lot about Belgium culture by spending time with a local Belgium family and attending to Dutch classes. This period in Belgium taught me so much about myself and about who I want to be that I will never regret taking this important break from my professional life. Above all the meaningful lessons I’ve learned, the most important one is that I can adapt myself and overcome any professional or personal obstacle. After this unique experience in Belgium I became more confident and passioned about challenging myself.

  • Import & Export Customer Service Analyst

    at CMA CGM

    February 2013 - September 2016

    São Paulo

    CMA CGM is a worldwide shipping group that is present in more than 160 countries through its network of over 755 agencies, with more than 30,000 employees worldwide. My main tasks were to create and maintain good relationship with customers, support customers with documentation, teach them to use the company online service platform, track cargoes, send advisories and cargo notifications to customers and local/foreign authorities and offer innovative solutions in cargo transportation. More detailed tasks: - Daily vessel schedule & deadlines;Shipping instruction; - Booking amendments after vesssel departure;Certificates;Original BL / Sea Waybill release & Amendments after vessel departure;Invoicing;Free time & Demurrage; - Notifications; - Cargo tracking; - Siscomex & CE Merchant amendments; - AMS, CNS & ENS re-filing; I have successfully managed large portfolios of multinational corporations such as Asia Shipping, DHL, DSV, MIB Shipping, MSL, Agility, Damco, and Akzo Nobel.

  • Saleswoman

    at M&M Santos Informática

    December 2011 - January 2013

    São Paulo

    MM SANTOS INFORMÁTICA is an electronic retail corporation specialized in custom-made pcs that has been present in São Paulo, Brazil, for more than 15 years. As a saleswoman my responsibilities spanned the entire life cycle of direct customer engagement, from pre-sale product and service presentations to closing deals and customer follow-up to ensure complete satisfaction. I also attracted new customers and attended workshops to learn about new technologies and products. In January 2013, I was elected saleswoman of the month.

Education

  • MBA Supply Chain & Logistics

    at Cruzeiro do Sul

    2019 - at Present (1 year)

  • Foreign trade Technologist degree

    at Fatec Praia Grande

    2011 - 2014 (3 years) São Paulo

Knowledge and keywords

Languages

  • Portuguese Native

  • English Negotiation

  • Swedish Elementary

Hives