Senior Manager, Operations – Network (WAN & LAN)
January 2018 - at Present
Responsibilities: • Lead Bayer’s APAC WAN & LAN team providing technical and delivery management oversight for network operations, infrastructure and architecture • Manage operational performance of vendors in accordance with contractual obligations and participate in regular review and adjudication of SLAs as required for Bayer’s WAN & LAN operations • Manage WAN & LAN day-to-day escalations relative to operational performance of Bayer’s network infrastructure • Contribute in setting up new / updating existing operational and delivery concepts with regard to changes due to new/change requirements for WAN & LAN. • Ensure continuous service improvement and, if needed, adjustments of existing contracts, regulations, best practices and documentations. • Define rules, regulations and quality checks for WAN & LAN service processes and monitor compliance with these conditions.
BSc (Hons) Computer Networks
at Middlesex University
2003 - 2005 (2 years) London