Experienced Digital professional with 15+ years delivering projects, product ownership and managing a Digital Banking proposition. Currently Head Online Banking for Absa. Strategic managing a R1billion digital banking of Digital Channels. M.B.A. & B.Sc in Computer Science and Mphil in Finance.
Head Online Banking
January 2017 - at Present
•Being the Product Owner, by providing the strategic direction and operational management online banking digital channels including joint venture third (“white listed”) web online banking solutions. •Developing online banking coherent strategy to compliment traditional customer base. •Building new digital product and service proposition that currently do not exist on online banking channels, thus creating new revenue streams and new service opportunities. •Digital sales, adoption and commercialisation, promotion for online banking for retail and business banking products including white labels for Virgin Money, Woolworths or British Airways – online banking . •Managing and optimise audiences (traffic), leads, acquisition and utilisation , SEO, Paid Search and Social Media strategies for Digital customer base. •Driving strategic digital/online initiatives, digital transformation (e.g., digital strategy, online revenue/service roadmaps, online banking planning, design and build).
Digital Portfolio Manager
at Barclays Bank
January 2015 - December 2016
•Establish Digital Banking as a competitive differentiator for Barclays within the market, by developing relevant, convenient and innovative digital services/ products that will drive ROI, reduce CTS and increase customer reach. •Managing various digital products( various stages of product lifecycle), manage and develop digital customer journeys (Customer Experience) , and SME by keeping the bank competitive industry trends through engagement with the various businesses, exposure to and knowledge of the digital industry. •Manage E2E delivery of projects/programs in portfolio that deliver integrated strategic solutions and work as part of the Strategic Change team to implement large scale digital transformation and complex projects and programs across multiple nations in Africa. •Lead cross-functional teams to meet the goals for the business from a strategic and execution standpoint to develop and execute projects , plans, roadmaps and budgets - Product & Segment Owner
Senior Manager – Mobile & Digital
January 2012 - December 2015
•Manage delivery of Mobile and Digital Projects for the bank (Full SDLC) and Providing Leadership, influencing and becoming the integration and execution link for Business and Technology. •Manage the risks, issue and facilitate decision making and resolution to issues being faced by project and programs in various Steering Committees and in their projects. • Digital Channels innovation delivery – Internet Banking solutions, Mobile Channels – APP / USSD / WAP solutions, Digital Innovation- Dynamic Online Banking Forms. • . Product Ownership
Project / Programme Manager
at Standard Bank & Nedbank
January 2006 - December 2014
• Responsible to setup a SA/International Offshore Service and manage a program for delivery of offshore CIB systems being run in Johannesburg for UK, Jersey, New York etc for International Global Markets business unit. • Plan & Manage full SDLC Projects – PMBOK, EPM, PRINCE 2 under SOA / Agile, SCRUM, Unified Model, Waterfall depending on nature and complexity. • Manage Project delivery risks and managing various levels of stakeholders to Senior Executives and various levels of Executive Project Sponsors. • Leading Software Development Teams from start to implementation on the SLDC from Developer, Software Architects, Systems Analyst, Business Analysts etc and including managing Onshore and Offshore Software Development Teams.
Director - System Development
at Cyrix Computer Solutions
January 1996 - December 2004
Mphil in Finance
at University of Stellenbosch
2015 - 2017 (2 years) Province of the Western Cape
2012 - 2012 (1 year)
Project Management Professional
at PMI Institute
2008 - 2008 (1 year) New York
Postgrad in Strategic Planning
2006 - 2006 (1 year)
at Cyprus Inst of Management
2002 - 2004 (2 years) Eparchía Lemesoú
B.Sc Computer Science
at University of Zimbabwe
1993 - 1995 (2 years) Harare Province
Digital Product Ownership
• Product Ownership of Revenue revenue digital online channels. Delivering on digital adoption, penetration and customer positions for online banking channel.
Digital Portfolio Management
• Manage the various digital products( various stages of product lifecycle), manage and develop digital customer journeys (Customer Experience) , and playing SME role and keeping the business digitally competitive industry trends through engagement with the various businesses, exposure to and knowledge of the digital industry.
Project and Program Management
• Manage delivery of Mobile and Digital Projects for the bank (Full SDLC) and Providing Leadership, influencing and becoming the integration and execution link for Business and Technology
Knowledge and keywords