Experience

  • Service Desk Associate

    at Cvent

    March 2019 - August 2019

    Virginia

    • Interact closely with the entire development team, making sure issues are clearly communicated and tracked. • Troubleshoot, administrate, and support the company's global technology infrastructure, across DC, Austin, Portland, Canada, London and New Delhi. • Scale the company's IT resources in parallel with the company's planned growth, and work with the team to accomplish these goals. • Manage projects that have reach across both internal and external stakeholders.

  • Service Desk Associate

    at Looking Glass Cyber Solutions

    January 2019 - April 2019

    Virginia

    -Provides support for Threat Intelligence feeds, Threat Intelligence-As-A-Service and Threat Intelligence Platforms. -Actively participates in the defense of client assets through Threat Mitigation solutions, while guiding clients to better protected assets and better understood threats. -Monitors and tracks customer issues via the CRM Ticketing System solution, Salesforce.

  • IT Support Professional Associate

    at America Achieves

    May 2018 - July 2018

    Washington, D.C.

    • Admitted to Merit America, a highly-selective learning program with

Education

  • Bachelor of Information Technology, Cybersecurity

    at Frostburg State University

    2014 - at Present (6 years) Maryland

  • Google IT Support Professional

    at Coursera

    2018 - 2018 (1 year) Washington, D.C.

Hives