Experience

  • CUSTOMER CARE REPRESENTATIVE

    at Ministry of communication and information technology/EGYPT POST.

    April 2016 - at Present

    Muḩāfaz̧at al Qāhirah

    Handle Postal, Financal, Printing , Archiving , logistics ,Express Mail Investments ( Direct & Indirect ).  Dealing with more than 4000 office egyptwide.  Operating and regulating for postal services and courier comanys.

  • Customer Care Representative

    at Vodafone Egypt

    June 2014 - March 2016

    Muḩāfaz̧at al Qāhirah

     Prioritizing and achieving multiple tasks, establishing and meeting deadlines.  Handle and retain all the customers’ complaints .  Perform standardized activities and tasks efficiently and effectively.  Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.

  • Customer care Representative

    at Orange eGYPT

    August 2012 - May 2014

    Muḩāfaz̧at al Qāhirah

     Customer focused – Able to identify customer problems & solve it from first contact .  Speaking _ Talking to others to convey information effectively.  Provide customer with appropriate options/right suggestion .  Respond and solve all orange Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.

Education

  • Business administration

    at El Masaay High schoo

    2006 - 2009 (3 years) Muḩāfaz̧at al Qāhirah

Services offered

  • Customer Care Representative

    - I'm really energetic and a great communicator I've been working as a customer service representative for 8 years helped me to build confidence and taught me the importance of customer loyalty.
    - I'm punctual, dependable, and can be counted upon to finish what I start.
    - I understand my customer's needs.
    - I consider myself hard working, reliable, dependable, helpful, outgoing, organized, honest, and cooperative

Languages

  • Arabic Native

  • English Native

  • German Elementary

Hives