Senior executive / Assistant manager
at Emitac healthcare Solutions
November 2017 - at Present
• Drive daily management tools by reviewing current backlog and revenue recognition files. • Interface with Sales administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order for medical use. • Oversee the use of various applications and platforms to produce data for the sales team and operations team. • Liaise with relevant departments for credit standings and compliance updates. • Concisely communicate order status to third party providers and direct customers. • Lead on optimizing and maintaining the master data for operations function • Run system reports, analyze and identify bottlenecks via data analysis and have it resolved through relevant stakeholders. • Review existing operations procedure and identify possible areas for improvement. • Coordinate the team’s activities inline with the team’s Key Performance Indicators. • Mentor and support colleagues in team.
at Toshiba Middle east
June 2009 - September 2017
• Manages day-to-day customer service operational duties. This includes defining user requirements and establishing productivity, quality, and customer-service standards. • Co-ordinate with department head regarding different operational issues and promotional activities • Generate operational reports for management as needed • Review and improve existing KPI's • Ensure all systems and procedures are fully documented to assist within compliance, quality and training • Responsible for arranging shipping , checking cargo readiness date, confirm booking with shipping lines and supplier to get the best available schedule • Tracking shipment status and ensuring goods arrive within expected time frame • Partners with the management team to align customer service department policies and systems with the company’s objectives.
1999 - 2001 (2 years) Ambedkar Nagar - Uttar Pradesh