• Senior Business Analyst

    at Wallenius Wilhelmsen Solutions

    August 2019 - at Present

    Eastern Cape

    environments. • Advise on performance issues related to database operations. • Proactively Plan, Predict, detect and respond to capacity constraints. • Includes user administration, database maintenance, backup / restores and security tasks (such as audit logging / review / reporting). • Regularly report on SQL Server availability, performance and capacity. • Plan and maintain sound backup and recovery policies and procedures. • Database tuning and performance monitoring. • Plan growth and changes (capacity planning) • Do general technical trouble shooting and give consultation to development teams. • Managing replication services for various databases. • Troubleshooting application problems related to the database. • Provision of specific domain expertise to enable delivery teams • Working with delivery teams to translate the end user requirements to application/system requirements

  • Business Analyst

    at Western Cape Government

    February 2019 - at Present

    Province of the Western Cape

    • Analyses past, present and future business environment with the lens of the tactical and long term view • Analyses business/IT processes to determine problems, risks and opportunities for improvement • Design solutions that meets the needs of our customers and stakeholders whilst working within the constraints of the business • Design and develop new processes • Works with managers and relevant stakeholders on feasibility studies and determine the way forward • Drive strategies and guidelines to improve the business/IT environment • Implements and supports modules to enhance the business functionality and overall performance, while maintaining a high degree of customer and stakeholder satisfaction • Design, configuration and testing in various modules • Analyze the current business processes and scenarios and develop solutions to meet the customer and stakeholder needs

  • BI Analyst

    at City of Cape Town (Cape Town Municipality)

    January 2008 - at Present

    Province of the Western Cape

    • Conduct business or system opportunity analysis to support business case development • Compile and maintain business requirements and document scope • Define ‘as is’ and ‘to be’ business processes • Lead business analysis planning and monitoring • Perform impact analysis on proposed changes/projects • Write & maintain functional specifications • Create message specifications and message mapping documentation • Facilitate interviews & jad sessions • Design/review conceptual data models • Conduct initial solution testing in order to verify high-level alignment to requirements • Ensure users will get the best possible experience using our services • Provide analysis-related project support post the ‘analysis’ project phase • Managing process and system functionality

  • Business Analyst

    at DXC Technology

    January 2017 - June 2018

    Province of the Western Cape

    • Applying all standard data migration/conversion methodologies • Learning relevant applications (user functionality and basic design) • Acquiring product knowledge required to successfully convert data • Requirements gathering and analysis, basic coding and data mapping • Ongoing problem analysis • Testing, using various methodologies on different levels • Issue management; logging, follow-up, resolution • Involvement in trial and actual data migration/conversion • Involvement in post data migration/conversion support • Managing project deliverable, deadlines and communication to the global teams and clients • Performing other duties as assigned • Control access permission to network resources • Consulting with other business units to ensure change management process are adhered to and IT risk are managed in a proper manner • Liaising with stakeholders in projects to ensure the business and the technical needs for business units and the whole organizations needs are met.

  • BI Business Analyst

    at PPECB

    October 2009 - December 2016

    Eastern Cape

    Investigation and data gathering to understand existing system and new requirements. • Identifying and documenting user, system and business requirements. • Identifying alternative solutions. • Performing impact assessments. • Producing business cases. • Specifying functional, non-functional and informational requirements in a Business Requirement Specification (BRS). • Producing annotated models of the existing and / or 'to-be' system. • Testing and verifying requirements. • Refining and documenting business and processing rules. • Documenting requirements in a Functional Requirements Specification (FRS). • Producing User Acceptance Test (UAT) test cases and assisting with testing • Assisting with implementation of the solution including preparation of the system, users and business documentation. • Develop, design and test BI Reports and Dashboards based on user requirements.

  • Junior BI Analyst

    at Metropolitan Life

    June 2007 - December 2007

    Province of the Western Cape

    • Reviewing and assisting with ensuring that the bank statement feeds are received in the required formats; • Ensuring that the bank statement feeds are dropped to the relevant mainframe folder; • Engaging with the BU"s on the data warehousing solutions in the relevant BU and draft specifications to ensure that the developers are able to develop a suitable interface in order to extract the required data; • Performing testing where required in terms of the plan (data feeds); and, • Providing support to the BU"s that the solution has been rolled out to. • Do cross-checks and reconciliations throughout the information-gathering process to ensure data accuracy is guaranteed. • Be responsible for providing analytics and reporting that focuses on generating continuous business improvements. • Develop reports (Execl, SSRS and Qlikview), draw appropriate conclusions thereon and communicate findings cross-functionally to secure management action.