• Customer Care Representative

    at Safaricom Limited

    January 2017 - April 2018


    • Listening to customer issues and offering them direction • Floor management • Meeting sales targets • Assisting with customer service e.g. customer care, registration of new lines, M-Pesa 1Tap and My Safaricom App Downloads

  • Supervisor

    at Abala & Edwin and Associates

    July 2016 - September 2016


    • Worked as a supervisor and an enumerator in Vihiga County for the NHIF – UHC survey • Training of enumerators for the NHIF – UHC survey • I supervised a group of 4 enumerators in both Vihiga and Kakamega counties when collecting data from health facilities. • I compiled and analyzed the collected data before sending it to my boss in Nairobi for further analysis • performed any other duties that were allocated to me