Experience

  • Sales Trainer

    at Audiocare hearing experts

    December 2014 - July 2019

    Kuala Lumpur

    Providing internal training to sales consultants on consultation for customers regarding hearing problems, hearing aids and professional support from the first point of contact to the final sale. creating and developing customer journey. Development of consultants in achieving and overachieving on their KPI'S by ensuring quality of consultations are highly met. Ensuring 15 sales consultants to achieve sales targets through side by side coaching and remote call monitoring to boost performance of consultants. Sharing best practices of coaching with 2 team leads in subject of coaching sales individuals to sales champions.Creating, organizing conducting sales training/ call collaboration session/ call feedback session to grow professional sales consultants that is up to the company's standards.Create and execute contents that is needed to support on sales team’s performance. Analyse the measurement to understand effectiveness of the content delivered to the sales team (TNA).

Education

  • TRAIN THE TRAINER

    at HRDF

    2019 - 2019 (1 year)

  • CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT

    at POLYTECHNIC JOHOR BAHRU

    2002 - 2004 (2 years) Johor

Languages

  • English Negotiation

  • Malay Negotiation

Hives