• Head of BPM and Digital Factory

    at Credit Agricole CIB

    June 2018 - at Present


    Responsible for refining the department service offer and roadmaps besides delivering engaging business proposals to prospective internal clients with a focus on driving organizational growth. Create departmental workforce management strategies, define and oversee budgets in addition to managing key stakeholder relations to build brand reputation. Achievements: • Established a department of 30 staff and three service offers, including the launch of RPA activities. • Managed a project budget allocation of $2M. • Successfully delivered all projects in the pipeline. • Effectively defined and implemented Operational Control Frameworks.

  • Head of Business Intelligence Team

    at Credit Agricole CIB

    February 2017 - May 2018


    Managed Corporate and Compliance IT projects on behalf of the bank incorporating understanding and defining business needs and delivering effective reporting solutions to facilitate the efficient support the business process and regulatory constraints. Defined roadmaps and bandwidth management, oversaw budgets to ensure accurate and sound spending in addition to following up all projects to safeguard continued success. Collaborated with HR to support the onboarding of talent and led the improvement of best practice and operational processes. Achievements: • Successfully delivered all projects within the pipeline. • Effectively managed a budget of 650KEuro and a team of 10 staff. • Notable defined and implemented Business Analyst Best Practices. • Defined and rolled out Control frameworks.

  • Head of Quality, Reporting, Process Enhancement

    at Credit Agricole CIB

    July 2014 - January 2017


    Led the QRPE team, a support team in the KYC Singapore Hub, the centralized CACIB platform for Know Your Customer activities for the entire bank. Responsible for the end to end project management of new operational and compliance initiatives. Defined annual KYC reviews scope for the entire bank, oversaw budget and internal invoice management and designed process improvement processes. Supported BPO management and the onboarding process of new talent. Collaborated with KYC Analysts and the Controllers team to identify the required IT support system evolution and liaised with the IT department to finalize technical specifications. Monitored the progress of all activities and presented result reports to Senior Management. Achievements: • Established quality KPI and ongoing monitoring to ensure quality standards and the SLA respect. • Successfully delivered a KYC outsourcing project. • Effectively outsourced partner SLA definition and monitoring.

  • Project Management Officer for Business Process KYC Outsourcing project

    at Credit Agricole CIB (Comtel Solutions)

    September 2013 - June 2014


    Participated in the opening transition strategy definitions and design of the project plan. Facilitated vendor selection, the definition of contract frameworks, project exit criteria and SLAs. Project managed teams on strategic tasks to support communication channels. Reviewed and offered improvement recommendations on reporting procedures and KPIs. Achievements: • Managed the establishment of Outsourced set up • Service Level Agreement thresholds definition • Quality assurance standards and procedure definition

  • Project Manager

    at Value Team

    February 2003 - April 2011


    Led over 15 successful management consulting and IT strategy projects ranging from BPR, reorganization, KPI definition for quality control framework implementation, cost efficiency, innovation, system optimization, and integrations.


  • Laurea Magistrale

    at LUISS Guido Carli

    1997 - 2002 (5 years)


  • English Negotiation

  • Italian Native

  • French Negotiation

  • German Elementary