IT Professional with 8+ years of experience in IT related fields ( CCNP, MCSE )
Service Desk engineer L1 & L2 Support
August 2017 - at Present
PROJECTS :Dubai International Airport Concourse C Project -SP070 and DWC Al Maktoum International Airport PTB Project. Dubai International Airport Terminal -1 Expansion Project (SP500) Port activation, troubleshooting, VLAN configuration in Juniper and Cisco Switches Coordinate with Dubai Airport (DA) Service Desk, DA-ICT Telecom Team and NOC Team for various airport operational activities. Delivering service that meets SLA & DLP agreements and delights the customer (KPI: SLA achieved & high customer satisfaction ) Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve ,escalate to second or third level in accordance with Service Desk escalation processes .
Network Engineer / IT Administrator
June 2016 - July 2017
Server Management , LAN system , WAN System , wireless system ,Fiber system, CCTV System , Personal Access control system , Audio/Video recording system, PABX system( IP SYSTEM ) ,GPS system Troubleshot and resolved LAN/WAN connectivity issues. Worked directly with various vendors to plan and deploy entire IT infrastructure including voice and data cabling drops, server room, phone room and IDF planning, DHCP scope and DNS configuration for new servers in domain, all for a migration project to move the entire corporate office to a larger building. Provided end-to-end computer and networking equipment installation, maintenance, and troubleshooting. Configured networks, remote access systems, computers, and periphery equipment including faxes, copiers, scanners, and printer into one system. Ensured internal computer network is running smoothly with maximum data flow. Oversaw software and network security.
Network Administrator/ IT Administrator
at Alwasl International Group ; Advocates and Legal Consultants
December 2014 - April 2016
Resolved 25-50 telephone & email support calls daily. Upgraded, installed, configured, and maintained network hardware and software. Provided technical support to field technicians and customers to resolve network issues. Provide production level support for Windows Server 2003 & 2008, Windows 7 and MS Office 2010. Maintain availability of LAN/WAN resources in multi-domain Microsoft Windows 2003 Server Active Directory Environment. Printer troubleshooting and network maintaining. Maintain full network (workgroup & domain). 2nd level technical assistance and support. Technical Support for Company Software. Backup Solution. Networking Planning. PABX telephone systems. CCTV Security Systems and Access control troubleshooting. Technical Support for Company Software. Systems Installation, Configuration & Upgrading. Computer hardware and software troubleshooting. Systems Installation, Configuration.
at Logic System Technologies
May 2012 - July 2014
Structure Cabling , LAN system , WAN System , wireless system ,Fiber system, CCTV System , Personal Access control system , Audio/Video recording system, PABX system( IP SYSTEM ) ,GPS system. Coordinated with local service providers and customers in troubleshooting local loop problems. Used network management tools to analyze and monitor customer networks. Ensured resolution to all support calls within the agreed customer Service Level agreements. Perform trouble-ticket case management. Worked with field technicians and vendors to assist in resolving data circuit, voice and data problems. Provided support for all business office network connectivity and application support of Windows 2000 & 4.0 Servers. 2nd level technical assistance and support. LAN/ WAN/ NOC Administration Systems Installation, Configuration & Upgrading Installation of PABX telephone systems Installation of CCTV Security Systems and Access control,Fiber Optical Splicing , Testing and Cabling
2007 - 2011 (4 years) Thrissur - Kerala
A bright, talented and ambitious IT Engineer with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure those quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly.
Knowledge and keywords