F&B Captain/Shift Incharge
at kempinski emirates palace hotel
June 2014 - at Present
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Conduct performance evaluation, training needs, coaching of colleagues • Maintain a thorough working knowledge of F&B SOP's and ensure that these are upheld all the times • Conduct pre-service shift briefings, assign duties to wait staff • Ensuring the highest standards of food and beverage service. • Having an in-depth knowledge of all menus. • Ensuring Health & Safety and also hygiene procedures & standards are maintained. • Maintain awareness of Outlets P&L • Utilize up selling & suggestive selling techniques to enhance the Outlets financial performance • Keeping control of food and labour costs. • Dealing with and resolving customer complaints.
BA Hospitality Management
at Edinburg Napier University
2009 - 2012 (3 years) Calcutta - West Bengal
Knowledge and keywords