• IT Service delivery manager

    at Sony Mobile

    October 2011 - at Present

    Beijing Shi

    As delivery manager to track on the demand/project to ensure the delivery quality. Coordinate between business and developers, delivery biz requirements to developer, manage biz expectations. Provide solution proposals for Volume/Price/Investment planning and marketing applications used by Sales & Marketing department. Drive the digitization from on-premise to cloud. As Service manager to create and follow up KPI and SLA towards AM vendors. Ensure operation is in line with SLA and cost efficient. Act as Process Manager for relevant AM processes, like Incident/Change/Release/Problem processes. Point of escalation for business and IT for AM related issues, drive root cause analysis. Own business satisfaction of Application support service. Service Catalogue management. IT System adjustment for business operation process changes following corporate strategy.