Experience

  • Senior IT BSS Expert

    at VIP Mobile - Telekom Austria Group, Belgrade

    April 2010 - at Present

    Central Serbia

    • Act as a liaison between IT and business system users on any operational issues or requests • Monitoring performance and smooth functioning of OSS/BSS processes and applications and providing ongoing customer support. • Amdocs Billing System, Mediation and CRM 3rd level technical support • Provides smooth functioning and proper results of billing, rating, CRM, payments and collections supporting systems, finding and resolving related issues • Participation in business/technical analysis, support implementations, configuration, integration, verification along with troubleshooting of existing solutions

  • Testing and Integration Consultant

    at Mobinil, Testing and Integration Department, Cairo - Egypt

    November 2009 - March 2010

    As Suways

    • Participation in migration to Billing and Customer Care System BSCS IX • User and Business Acceptance Tests, Functional & Integration testing • Change Requests and Baseline set-up Participation • Maintenance of BSCS (Business Support and Control System) billing/charging application including Oracle Database and Unix file system

  • Billing IT Specialist

    at Telekom Serbia, Mobile Division, Belgrade

    January 2001 - October 2009

    Central Serbia

    • Participation in migration of Billing and Customer Care System CABS2000 to Billing and Customer Care System BSCS6.0 • Maintenance of BSCS (Business Support and Control System) application including Oracle Database and Unix file system; • Rating of customers, controlling processes, testing new shipments; • Billing of customers, responsible for prebilling procedures, controlling, UAT, performance testing/stress testing; • Scripts (shell, PLSQL, SQL) development and support; • Active co-operation and co-ordination with other departments (Finance Department, Marketing Department, Customer Care Department, Sales Department); • BSCS batch processes control and support; • Billing problems and troubleshooting, finding subscription data faults and solving problems of all kinds related to BSCS and it’s interfaces; • Creating and maintaining interfaces for data transfer with Credit Bureau and Banks; • Provisioning monitoring and troubleshooting;

Education

  • ITIL Foundation for IT Service Management

    at Itil

    2011 - 2011 (1 year) Central Serbia

  • Unix - Advanced User

    at Uniks

    2008 - 2008 (1 year) Central Serbia

  • Ericsson Content Delivery System

    at Ericsson – Rome

    2007 - 2007 (1 year) Lazio

  • EMA 4.0 Service Provisioning and Partner Management

    at Ericsson- Gothenburg

    2007 - 2007 (1 year) Gotland

  • Oracle Administration & PL/SQL programming

    at Digit

    2006 - 2006 (1 year) Central Serbia

  • BSCS Courses

    at SchlumbergerSema Authorized Training Center – Dietzenbach, Germany

    2002 - 2002 (1 year) Hessen

  • Graduate Engineer - Master in Computer Engineering and Information Technology

    at University of Belgrade, Faculty of Electrical Engineering

    1991 - 1999 (8 years) Central Serbia

Languages

  • English Negotiation

  • Italian Elementary

  • Croatian Native

  • Serbian Native

  • Bosnian Native

  • Macedonian Conversation

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