Experience

  • Chief expert in Business systems and parametrization department

    at International Asset Bank

    January 2019 - at Present

    Sofiya

    Project management for integration of new electronic services(mobile banking; 2FA); Development of existing electronic services(bug fixing; improvements);

  • Chief expert at E-Services department

    at Internationl Asset Bank

    January 2015 - December 2018

    Sofiya

    Customer support for existing electronic services; bug fixing and escalations to vendors; implementing new electronic and customer service projects; Digital marketing(Facebook ads; social media presence; budgeting paid campaigns)

  • Expert at Card Center department

    at International Asset Bank

    July 2014 - December 2015

    Sofiya

    Expert at Card Center Department – Processing card center files through local card payment provider BORICA, MasterCard etc.; Blocking of lost/stolen cards; Card distribution across bank branches.

  • Gaming and Promotions and Technical Support (Second Line)

    at Bwin.Party Services Bulgaria

    January 2014 - July 2014

    Sofiya

    Assisting 1st line Customer service teams with more complex promotional and technical cases; Escalation of issues to developers; Promotions analysis and feedback;

  • Customer service agent with English

    at Bwin.Party Services Bulgaria

    August 2012 - December 2013

    Sofiya

    First line Customer Service Agent with English – Assisting players with issues with platform, payments, etc.; Escalating issues to specialist departments.

Education

  • Digital Marketing Masterclass

    at IAB University

    2016 - 2016 (1 year)

  • BA Media and Communication

    at University of Greenwich

    2009 - 2012 (3 years) London

  • A Levels

    at Sedgehill Sixth Form

    2007 - 2009 (2 years) London

Languages

  • Bulgarian Native

  • English Native

  • Czech Elementary

Hives