Experience

  • General Manager

    at Selina (Pedasi)

    October 2018 - September 2019

    Provincia de Los Santos

    Being leader in the location, providing leadership to whole team to make sure the location works optimally while reach the financial KPIs; this includes also strongly knowledge about the company product, finance & accounting procedures and data analysing, compliance procedures and human resources, revenue management, sales and marketing and guest experience. Principal Achievements: Make a location 100% operative from a 20%, developing all the procedures for this, with support of the local and global team, booking.com score from 6.8 to 8.9, successfully completing asset Improvement plan to make the location up to standards. Strengthen the relation and community engagement with the local city based in the successful implementation of the social programs.

  • Operations Manager

    at Selina (Banos)

    June 2018 - October 2018

    Provincia del Tungurahua

    Principal Achievements Banos: Implementation of all the Operational procedures in the location in all the operational areas, support in the implementation of accounting procedures and closings based in the country rules. Create the whole role and job description for the night auditor, security and receptionist in the location. Training all the back staff team in the housekeeping system.

  • Operations Manager

    at Selina (Playa Venao)

    January 2017 - June 2018

    Provincia de Los Santos

    Being the main leader for the areas of rooms, reception, maintenance and security and ensure all of then are working optimally based in the company product and procedures. Principal Achievements Playa Venao: Implementation of all the Operational procedures in the location in all the operational areas: it includes rooms and cleaning standards, maintenance procedures, reception procedures and standards creating an efficiency operational system based in the best productivity of the workers get the job done one time and with the best results and experience for the guest avoiding any kind of problems that the day to day operation bring. Also trainer in the different systems and role jobs

  • Rooms Division Manager

    at Nitro City Actions Sport & Resort

    January 2013 - December 2016

    Provincia de Panamá

    Leader of the areas of reception, rooms, common spaces and security, cleaning. Working day to day directly with the manager and accounting team. Also occupied positions of receptionist (3 month, Night Auditor 8 months) Principal Achievements: Reengineering in all the reception procedures, roles and duties. New implementation of accounting procedures and audit. Also rooms department reengineering, creating the expected efficiency for the team.

  • Administrative Assistant

    at Bay View Resort Panama

    January 2009 - December 2012

    Provincia de Panamá

    Control of the finances and other operational duties as reception, food and drinks, human resources, accounting and payroll. Principal Achievements: Implementation of computer systems for reception and bar and restaurant, adapt the company to the legal labor normative.

Education

  • Specialist in Higher Education

    at Universidad Latina

    2016 - 2017 (1 year) Provincia de Panamá

  • Degree in Information Technology and Business Administration

    at Universidad Americana

    2008 - 2011 (3 years)

  • Diploma in Touristic Business Management

    at Instituto Profesional Rio Hato

    2005 - 2007 (2 years)

Languages

  • Spanish Native

  • English Conversation

Hives