Experience

  • ACTING ADMIN. & H.R. MANAGER

    at AL SALMEEN GROUP OF COMPANIES

    October 2010 - at Present

    Abū Z̧aby

    • Manage per-recruitment and post-recruitment process including offer letter, visa processing, insurance and visa cancellation. • Define job positions for recruitment and managing the interview process. • Ensure smooth running of HR-related administrative tasks, such as holiday management, sick leave, replacement jobs and wage payments. • Involved in all the affairs that is in relation to employees' residency visas and visitors. New Systems, Policies and Strategic HRM: • Plan, develop and implement strategies for HR management and development including recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, contracts, training and development, succession planning, morale and motivation, culture and attitude development, performance appraisal and quality management issues.

  • Sales & Marketing Manager

    at The Eclipse Boutique Suites

    July 2008 - September 2010

    Abū Z̧aby

    • Coordinated and made contracts with various companies while reporting to General Manager. • Identified client requirements & specifications and provided them with various solutions. • Monitored, managed & mentored the team for effective service deliverables. • Released credit cards, handled closure of the city ledgers, checked all departments in the hotel & Restaurant and verified CID system. • Oversaw checki-in and check-outs, handled reservation (check-in& check-out), prepard Staff Schedule and handled bills. Attended and resolvd guest complains.

  • Duty Manager & Sales

    at City Seasons Hotel

    July 2007 - June 2008

    Abū Z̧aby

    • Coordinated and ensured Customers needs are achieved, reported to Sales Manager. • Handled Guest Complains, improving quality & reliability for building long term relationship with customers. • Supported & trained the performance of team members to ensure efficiency in operations. • Handled releasing of credit cards, reservations (check-in& check-out), filling of paper work and Arranging bills. • Handled the responsibilities of Night Auditor and Telephone Operator.

  • Duty Manager

    at Park Residence Hotel

    October 2004 - March 2007

    Abū Z̧aby

    • As Night Auditor-Shift Leader-Night Manager, handled reservations (check-in & check-out). • Attended to telephonic enquires as Telephone operator. Resolved guest complains. • Took care of Filling paper works and arranging of bills.

  • Receptionist

    at The Petroleum Institute

    February 2003 - October 2004

    Abū Z̧aby

    • Assisted the students with their queries and resolved their complains. • Took care of appropriate selection of students for various houses. • Handled the enquirers on the telephone.

  • Receptionist

    at Dreams Beach Village

    June 2001 - January 2003

    South Sinai Governorate

    • Welcomed and provided an efficient and friendly check in of guests, according to company directives. • Handling guest requests ensuring that all matters are dealt with efficiently and prompt with indepth knowledge of hotel room rates, availability, promotions, services and facilities. • Updated guests about the facilities from and within the hotel. Promoted the Food and Beverage outlets to increase internal revenue and provided guests with details on local information & activities as required. • Handled the cash, approved credit cards, traveler’s cheques and foreign currency following set guide lines and policies. • Ensured that telephones are answered quickly and efficiently following company directives.

  • Reservation

    at Al Hoda Travel and Ticketing

    June 2000 - June 2001

    Muḩāfaz̧at al Qāhirah

    • Coordinated with the Airlines, handled reservation of the tickets and the reservation of the hotels. • Attended to telephone call and answered enquiries from the customers. • Advise the customers for his traveling & rules and prepared & organized Tourism Programs

Education

  • Bachelor of Business Administration

    at Faculty of Tourism and Hotel Management

    1997 - 2001 (4 years) Muḩāfaz̧at al Qāhirah

Languages

  • Arabic Native

Hives