An energetic and dynamic hospitality professional with 18 years of experience in Middle East, with excellent job competencies (knowledge, skill & attitude) who strives . for excellence in every endeavor

Experience

  • Assistant Restaurant Operations Manager

    at Address Marina Mall Hotels & Resorts – Emaar, Dubai

    April 2019 - at Present

    Dubayy

    Managing Shades Restaurant, Pool, Bar& Lounge Operation

  • Restaurant Manager

    at Palace Downtown, Address Hotels & Resorts – Emaar, Dubai

    January 2017 - May 2018

    Dubayy

    Managing Buhayra lounge and swimming pool (18 hours operation a day), managing a team of 31+associates. Over the years, Buhayra has the best reputation of the best shisha lounge in the downtown area. Some of my key highlights • Improved the ranking to top 5 on TripAdvisor • Achieved the highest score on LQA standards in the first quarter of 2017. • Rebranded & revamped the outlet to the new concept of 'Buhyara lounge' from 'Ewaan Lounge'. • Installed new floating deck area by the lakeside adding up an extra 50 cover seating, • Achieving the yearly budget. • Achieved overall department profit of 2017 for Casual restaurant lounge and bar Revenue & Business • Achieving the yearly budget. • Achieved overall department profit in 2017. • Strong focus on P&L, keeping our expenses in line. • Increased sales/profits by implementing various promotional activities by liaising with third 
party companies like entertainer, Groupon & timeout.

  • In-Room Dining & Minibar Manager

    at Starwood St Regis, Dubai

    May 2016 - January 2017

    Dubayy

    St Regis, one of the most prestigious Starwood brand, 242 rooms with 5 F&B outlets Some of my key responsibilities • Achieving the yearly budget of 11 million AED in IRD and 3 million AED in Minibar. • Achieved the highest score on LQA • Reduced the minibar losses from 65% to 8 % by effectively addressing the rebates, effectively managing the inventory, controlling of aging items. • Prepared the annual IRD and minibar 2017 budget. • Preparing training strategy on a monthly basis, conducting various training. • Achieved more than 8 hours of training every month per colleague. • Preparing & conducting monthly/weekly quizzes, ensuring all associate's product knowledge is sharp. • Menu Engineering- reviewing slow-moving items on the beverage list, maximizing profitability. • Strong Administration skills, ensuring all paperwork are done before the deadline

  • Banquets & IRD Manager

    at Kempinski Hotel & Residences Palm Jumeirah, Dubai

    January 2012 - May 2016

    Dubayy

    Progressed well within the company, joined as a supervisor and stepped up into a challenging role of Assistant Manager, then to an exciting role of Banquets and IRD manager • -Support career development by training and assigning multi-tasking and managing and motivating Banquet and Room Service team • Assist in preparation of the Banqueting and Room Service budget. • Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department. • Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department. Handle the Minibar operations as per the hotel’s standards. • -Responsible for the New Year preparation and operation during the festive season of 2015 & 2016. Assistant Restaurant Manager Oct'13 - Mar'15 Bar & Restaurant Supervisor Jan'12 - Sep' 13

Education

  • • WSET Level 1

    at African Eastern

    2012 - 2012 (1 year) Dubayy

  • Technical institute of accounting & computer trade, Egypt

    at Technical institute

    1999 - 1999 (1 year)

Languages

  • Arabic Native

  • English Native

Hives