• customer service representative

    at initial saudi group

    January 2018 - at Present

    Al-Qassim Province

    • Analyzing statistics and other data to determine the level of customer service performance achieved by the team and providing them the resources need to reach their goals. • Recording employee attendance, personal and vacation time and reports all leaves of absence to the benefits department on a monthly basis. • Completing voluntary customer service training to identify and understands different personalities within a team of representatives. • Analyzing performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. • Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients. • Track and analyze trends in Help Desk requests and generate statistical reports. •


  • bachelor

    at calcutta of university

    2013 - 2017 (4 years) Calcutta - West Bengal