I am an ambitious individual, technically orientated, analytical, meticulous workmanship, attention to detail, proactive, self-motivated, a team player, high willingness to learn, professional and customer service focused.

Experience

  • Solutions Architect / Sales Engineer

    at Oxbow Office Equipment (Pty) Ltd

    August 2016 - March 2019

    Province of the Western Cape

    • Sourced new suppliers. Stakeholder management. Converted technical information into presentations • Diversified product range by introducing new VoIP hardware brands and SIP platform opportunities. Department became profitability, resulting in 500% increased profit margins • Vendor negotiations for all networking and telecoms hardware, connectivity and 3rd party services • Designed custom sales tools using Microsoft Excel to maximize efficiency. Streamlining the "sales to installation" process by 70% • Project managed installations by utilizing my knowledge and experience of agile flow processes. Increase solution turnaround times by 30%. • Technical team lead, assisting with analysis of complex technical issues. Creating workflows and detailed scopes of work. Procurement responsibility for telecoms • Pre-sales advisory and Post-sales management. Product training • Took ownership of escalated service issues. Assist field technicians and help problem solve towards a solution

  • Telecom's Voice Engineer

    at Nashua Cape Town (Pty) Ltd

    October 2015 - August 2016

    Province of the Western Cape

    • Achieved 1 Million monthly billable VoIP minutes within 9 months. • Configure and install Cisco Routers, Patton gateways, Huawei Routers, Panasonic PBX systems, Yealink IP phones. • Maintain & Set up SIP account credentials and LTE APN accounts. • On-site installations and repairing of equipment and cable infrastructure. • Server room management and recommendations for installation of equipment. • Maintain and complete required documentation and records, ensuring accurate closing of service tickets. • Plan and Implement full VoIP installations. Manage cut-overs from existing to new voice lines.

  • Technical Support Engineer

    at Great Guide Magic Tours

    March 2015 - October 2015

    Province of the Western Cape

    • Dispatched to New York VIP client. Repaired and updated fleet of 14 tour buses. The client was extremely satisfied and retained. • Linux CLI operations to program features and updates. • Step-by-step technical support for national and international clients via Remote desktop or on-site. • Tour route configuring of GPS triggers on proprietary software. • Creation of patch notes and remote/on-site documentation for work completed.

  • Lead Field Technician

    at All Cables (Pty) Ltd

    June 2013 - March 2015

    Province of the Western Cape

    • Implementation of Copper (CAT3), CAT5e, CAT6 cables and Fibre (FTTH, FTTB and inter-building connect ups). • Manage junior technicians on-site and Lead test teams and mentor junior testers and technicians to accomplish project goals. • Project planning and inventory control all job-related materials. • Inventory all job-related materials and assist with inventory control as required. • Constructed full cabling diagram layout plans • Worked with KRONE modules and termination 300A boxes. Laying cable with strict quality assessment reviews.

  • Field Technician

    at MUCH Communications

    January 2012 - June 2013

    Province of the Western Cape

    • Implementation of Copper (CAT4), CAT5e, CAT6, Fiber cables • Implementation of PABX Systems • Install, diagnose, and repair business voice & data services. • Locate and troubleshoot faults to ensure customer satisfaction • Perform power verification, power up of equipment and acceptance checks on equipment to ensure it meets customer specifications

Education

  • Cisco Certified Entry Network Technician

    at CISCO

    2015 - 2015 (1 year) Province of the Western Cape

  • Cisco Certified Entry Networking Technician

    at CISCO

    2015 - 2015 (1 year)

  • International Marketing Management (MBO diploma)

    at Graduate School of Marketing

    2005 - 2006 (1 year) Province of the Western Cape

  • National Senior Certificate (HAVO diploma)

    at Table View High School

    2000 - 2004 (4 years) Province of the Western Cape

Languages

  • Dutch Conversation

  • Afrikaans Conversation

  • English Native

Hives