Chief Information Officer with more than twenty four (24) years’ experience involving management, development and implementation of mission critical systems in Prudential’s Regional Financial Center (Prudential Services Asia) and large multinational financial corporations.
at Labuan Reinsurance (L) Ltd
May 2016 - at Present
Manage full spectrum of IT Department's operational and strategic planning, including business requirement, project planning, and organizing the allocation of resources. Recommend IT strategies, policies, and procedures by evaluating the organization's outcomes, identifying problems, evaluating trends and anticipating requirements.
at Tan Chong Management Services Corporation Sdn Bhd
July 2013 - April 2016
Assessment of project initiatives for Tan Chong Group’s strategic systems and IT matters involving budget and cost, defining and analyzing business problems and requirements, recommendation on project approach, cost benefit and risk analysis. Strategic analysis and solution recommendation of IT related matters.
Head, Enterprise & Investment Systems Department
at Etiqa Insurance Berhad
January 2009 - June 2013
Management of Etiqa’s Strategic Systems - Enterprise Imaging & Workflow (EIW) - Accounting and Purchasing System - Branch Queuing System (BQS) - Enterprise Business Intelligence - Informatica ETL Tools - Compass (Backoffice Investment System) - Bloomberg AIM (Front Office Investment System) - Etiqa’s MotorTakaful Portal - Group Takaful SQL Management of budget, operational matters and resources. Management of Disaster Recovery and Business Continuity Plan. Ensure compliance of Maybank Group’s Audit Requirements, Security Standards, and Service Levels at satisfactory level.
at Prudential Services Asia (PSA) Sdn Bhd
January 2004 - December 2008
Management of PSA’s Strategic Systems - Customer Relationship Management (CRM) - Call Center’s Interactive Voice Response (IVR) - Single Sign-On (SSO) Management of System Changes, Releases and Testing for the strategic regional and critical Life Administration System, Data Store, Workflow and Composition Tool. Ensure compliance of PSA’s Regional IT requirements for Asian countries such as Malaysia and Singapore. Quality Facilitator in assuring project adherence to PSA’s Capability Maturity Model Integration (CMMi) standards.
at United Overseas Bank (Malaysia) Bhd
January 2000 - December 2004
Management of Call Center Direct Banking Delivery Channel Solutions, Unit Trust Solutions and Loan Solutions. Management of systems in various platforms and management of Call Center’s middleware. Experience in Business Continuity Plan and Change Management. Ensure compliance of UOB Group’s Audit Requirements, Security Standards, and Service Levels at satisfactory level.
at Boustead IT Sdn Bhd
December 1995 - December 1999
Managed development and implementation of application systems for Boustead Group of Companies. Implementation of Integrated Management Accounting System (IMAS/400) for Boustead Trading’s accounting and fast-moving consumer goods (FMCG) distribution. Development and implementation of Payroll System, Point of Sales and Stock Control System, Profit & Loss Accounts, Shipping System, Invoicing System, Purchase Order System.
IT Infrastructure Library (ITIL) V3 Foundation
2011 - 2011 (1 year)
Project Management Professional (PMP)
at Project Management Institute USA
2007 - 2007 (1 year) Kuala Lumpur
Master of Science (MSc) in IT in Business
at University of Lincoln
2001 - 2003 (2 years) Lincolnshire
Graduate Diploma in Information Technology
at KDU College
1993 - 1995 (2 years) Selangor