Experience

  • Product Manager

    at Maybank Singapore Limited

    June 2018 - at Present

    Singapore

    -Product management in Emerging Affluent & Mass Cards -Doubled up in Affluent Cards segment and Events management -Developing product management strategies and business partners management -Curate and implement activities to boost customer acquisition, utilization, activation usage, loyalty and retention strategy while working closely with internal support units. -Implement business plans to drive revenue for the assigned card products -Provides financial and operational business related analysis and research to support business and technical goals -Ensure achievement of revenue, profitable growth and product requirements objectives for assigned products -Conducts ongoing analysis of competitors in the market -Collaboration with key partners on strategic product tie ups -Execute collateral production for the campaigns designed for the product -Spearheaded multi cards campaign that achieved positive results in billings

  • Service Manager

    at United Overseas Bank Limited

    September 2014 - May 2018

    Singapore

    -Ensure branch performance through achieving monthly KPI targets and compliance standards -Operation matters -Acquiring and visiting clients’ workplace for new business opportunities -Conduct new product training and ensure branch staff is fully equipped with the product knowledge -Branch monthly reporting (Branch & Staff performance, Queue Time Management etc) -Ensure branch premises are well maintained and aligned to the Bank’s marketing guidelines -Lead and Manage day to day branch operations with the focus on delivering excellent customer experience -Nominated as the Cards Champion for City Branches 2018 (City branches achieving 100% run rate for credit and debit cards acquisition) -Collaboration with company internal sales representatives

Education

  • Bachelor of Business Management

    at Royal Melbourne Institute of Technology

    2012 - 2014 (2 years) Singapore

Languages

  • English Native

  • Chinese Negotiation

Hives