Experience

  • ADMINISTRATIVE / OPERATIONS MANAGER

    at VISTA LAND AND LIFESCAPES INC. – CAMELLA MINDANAO

    May 2016 - at Present

    Northern Mindanao

    Adhere policies, procedures and service standards as they relate to the functions with other departments Accomplishes recruitment, motivation, training, evaluating and taking corrective action Coordinate day to day operations Create a positive work environment on top of a competitive industry Consistent high level of quality customer service and care Execute procedural changes and effectively delegate work Feedback to management regarding staff performance evaluation Intensive documentation and filing for loan processing Look out special projects and tracking progress towards company goals Monitor and analyze accounts performance to identify trends Proactive approach that strives for excellence in quota in loan releases and collection efficiencies Review and monitor financial problem and monthly forecasts Working with sales team to identify areas of opportunity

  • ACCOUNT/MARKETING SUPERVISOR

    at VISTA LAND AND LIFESCAPES INC. – CAMELLA CAGAYAN DE ORO

    April 2004 - May 2016

    Northern Mindanao

     Closing a sales  Develop recommendations based on outcomes and results analysis  Effectively monitor and measure marketing activities outcomes including metrics such as Return of Investments, Gross Profit, Pricing and Conversion rate  Facilitate the development and implementation of new sales  Improve customer retention and increase market share.  Initiate research to collect and analyze market and competitive conditions  Lead marketing initiative to promote the company brands, market position and profile  People management including performance reviews and implementation of development plans

Education

  • Bachelor of Science in Business Management

    at Xavier University - Ateneo de Cagayan

    2000 - 2004 (4 years) Northern Mindanao

Services offered

  • Administrative Services

    • Closely monitor the implementation of all policies and procedures as they relate to the functions with other departments such as marketing, sales and accounting
    • Create and maintain a pleasant work environment
    • Ensured a complete care to customers
    • Ensured a consistent high level of quality customer service
    • Intensive documentation and filing for loan processing
    • Keep up to date of new policy manuals or procedural changes in order to execute and effectively delegate work.
    • Organize and coordinate administration duties and day to day operations
    • Overseeing calls and emails from various departments and customers
    • Overseeing special projects and tracking progress towards company goals
    • Performs recruitment, training, evaluating and taking corrective action when necessary
    • Provides feedback to management regarding staff performance evaluation
    • Run a variety of reports and maintain spreadsheet
    • Support a proactive approach to the work

Languages

  • English Conversation

Hives