I am a motivated individual that is looking for new opportunities and growth. I believe in learning as much as possible to broaden my horizons. I am currently experienced in control room management regarding the principles and practices of employee supervision.

Experience

  • Owner

    at Clean Cut Products

    September 2019 - at Present

    Province of KwaZulu-Natal

     Managing online marketing material via Facebook, Instagram and developing the company website via Wordpress.  Creating marketing material by utilizing the open-source graphics editing software GIMP (similar to Adobe Photoshop).  Daily management of online advertisements.  Handling sales and customer interaction.  Stock control.  Liaising with suppliers and placing orders.  Market research to ensure that pricing is competitive.  Receiving of orders and invoicing.  Ensuring that the business is run efficiently and professionally at all times.

  • Training manager

    at Autotrak

    October 2018 - May 2019

    Province of KwaZulu-Natal

    1st tier support to all members of staff regarding website and tracking related issues.  Creation of CRC and Technical installation standard operating procedure manuals.  Manage the training and testing process for all members of staff.  Maintain a training schedule.  Creating and streamlining processes within the control room as well as interdepartmental processes to improve efficiency.  Report back to upper management and human resources on the outcome of the training and testing of staff.

  • Product life cycle department supervisor

    at Autotrak

    January 2017 - September 2018

    Province of KwaZulu-Natal

     1st tier support to all members of staff regarding website and tracking related issues.  Assist with investigations into HR, tracking unit installations and tracking related issues.  Conduct investigations into products that have been returned as faulty in order to determine if there was a product fault or if the installation/repair process was completed incorrectly.  Manage the staff within the Product Life Cycle department and changing priority as well as man power on certain projects to meet deadlines.

  • Service quality assurance department supervisor

    at Autotrak

    January 2016 - December 2016

    Province of KwaZulu-Natal

     1st tier support for all members of staff regarding technical related queries.  Conduct investigations into human resource issues  Supervise the Scheduling department  Supervise the Key account specialist department  Complete quality checks on the Customer response centre, Scheduling department and the Key account specialist department.  Compile training presentations, then schedule training and tests for all Autotrak staff.  Creating and streamlining processes within the control room as well as interdepartmental processes to improve efficiency.

  • Emergency response department supervisor and training officer

    at Autotrak

    April 2012 - December 2015

    Province of KwaZulu-Natal

     1st tier support for all members of staff regarding technical related queries.  Conduct investigations into human resource issues  Ensure that any and all work required of the control room staff is completed professionally and accurately.  Compile training presentations, then schedule training and tests for all Autotrak staff.  Creating and streamlining processes within the control room as well as interdepartmental processes to improve efficiency.

  • Emergency response department controller

    at Autotrak

    May 2009 - March 2012

    Province of KwaZulu-Natal

     Contacting customers for emergency alerts  Mobilize recovery teams to find stolen or hijacked vehicles.  Complete daily health checks on tracking units.  Capturing of customer contact details.  1st tier support to technicians

  • Telesales representative "outbound"

    at The Unlimited

    October 2008 - March 2009

    Province of KwaZulu-Natal

    Telesales

  • Brewer and brewery supervisor

    at S.A. Independent Breweries

    January 2004 - April 2008

    Province of North West

    Supervised the brewery and brewed beer.

Education

  • National Senior Certificate NQF 4

    at Pass GED

    2016 - 2016 (1 year) Province of KwaZulu-Natal

Languages

  • English Native

  • Afrikaans Native

Hives