I am a passionate Operations Specialist that believes in people capability to achieve operational golas and results.

Experience

  • Head of Operations

    at Dusty Moon Investments

    November 2018 - at Present

    Province of KwaZulu-Natal

    My duties and responsibilities detailed below is to lead a team of Area Operations Managers to deliver Operational Excellence across 19 Multi-branded Steers, Debonairs and Fishaways sites in order to maximise sales and transactions through building people capability to enhance the customer experience. • SOP's, both brand and internal • Oversee all complaints for the group • Oversee group GP's • Compile store sales and labour budgets for the group • Revise, structure and implement new IR policies and procedures and review of all employee contracts in terms of required legislation. • Identify training opportunities and together with Area Managers implement brand specific and store specific training plans • Responsible for People Development for the group • Structure and implement employee recognition programs for the group • Oversee other controllable costs for the group • Oversee marketing campaigns

  • National Operations Manager

    at True Blue Foods

    April 2015 - September 2018

    Province of KwaZulu-Natal

    Manage the Operations of 64 KFC Stores in three provinces in South Africa with a team of 11 Area Managers and 1 Regional Manager. Managing the IT and inbound Call Centre functions of the business with both departemental heads reporting to me. • SOP's - Brand and Internal • Build a culture of execution through people capability • Formulate targets and forecasts based on current trends • Manage BSC for each store • Manage Controllable Expenses • Periodic reviews of management accounts • Sign off on all plan approvals for new store builds and remodels • Charing and Leading Enquiries • Attend CCMA conciliations and arbitrations when required • Formulate and implement strategic plans for sustainable growth • Identify marketing opportunities • Member of the HR Appeal Committee • Member of the ROCC Committee • Report writing • Oversee critical maintenance issues • Training and Development • Change management • Analysis of reports to identify and control expenses

  • Area Manager, IT Manager, Business Analyst

    at SJH Finance Company (KFC Franchisee)

    September 2009 - February 2015

    Province of KwaZulu-Natal

    To oversee the operations of eight KFC stores as well as the IT funtion of the group consisting of 17 stores. • Effective implementation of goals and objectives by restaurant teams. • Periodic business reviews • Performance Management • Maximise sales, operational efficiency and profitability. • Business opportunities recognised and maximized. • Functioning of effective and accurate reporting and control procedures. • Achievement of sales targets and budgets. • Effective implementation of marketing plans • Controllable, variable and semi variable expenses are managed. • To ensure restaurant teams contribute towards the effectiveness and success of the Company

  • Insurance and Financial Advisor

    at Afgri, Senwes, NWK

    December 1997 - November 2008

    Province of North West

    • Researching policies from different insurers to determine the best possible insurance cover for prospective and current clients • Arranging Insurance Cover based on risk profiles and assessments of customer needs • Doing renewals of policies with existing customers on an annual basis • General Admin duties pertaining to the branch, i.e., forecasting and budgets based on income and expenses. • Insuring farmers crops against fire and hail damage on a seasonal basis. • Collections of insurance premiums. • Assisting customers with claims, leasing with insurance companies on the progress of claims, settlements, appointing of claims assessors etc • Monthly meetings with consultants from various insurance companies • Administrating a group scheme with a specific insurance company • Finding new clients and assessing their future insurance needs

Education

  • R638 Food Safety Cetification

    at NOSA

    2019 - 2019 (1 year) Province of KwaZulu-Natal

  • 5 Behaviours of a cohesive leadership team

    at Nathan Austin

    2018 - 2018 (1 year) Province of KwaZulu-Natal

  • YUM Operations College

    at YUM Brands International

    2017 - 2017 (1 year)

  • LMR

    at Yum Restaurants International

    2014 - 2014 (1 year) Province of KwaZulu-Natal

  • Matric

    at Lichtenburg High

    1996 - 1996 (1 year) Province of North West

Languages

  • Afrikaans Elementary

  • English Elementary

Hives