• Senior System Program Manager

    at FWD Takaful

    February 2019 - at Present

    Kuala Lumpur

    1) Lead and setup FWD new office E2E digital systems from scratch in FWD Malaysia new office. Start from BRD to FSD to Dev to SIT, UAT, ORT and Prod. (Total 16 systems to support company products & Grand launching in Malaysia) 2) Lead & manage my BA & all business user for business & functional requirements (BRD & FSD) and sign off. Lead & manage my SA for FSD and sign off. 3) Leading multiple role as Change Manager, Incident Manager, Project Manager for E2E systems & service delivery to support business growth. 4) Manage the developers (Internal & External) from FSD, Dev, SIT. 5) Lead & manage BA, Developer and user for business E2E workflow. Ensure all BRD/FSD sign off and track before move to development. 6) Working closely with UAT testing Manager and User for validation , defect test cases in order to get UAT sign off.

Knowledge and keywords