I'm a productive young man with the ability to learn rapidly and adapt quickly to changing situations. 1 year experience in the IT environment as an IT Support Analyst and later on IT Support Specialist encourages me to open communication to achieve mutual understandings.

Experience

  • Backup of Reporting Specialist

    at Capgemini

    April 2019 - at Present

    Województwo Małopolskie

    • Creating reports during Reporting Specialist absence • Checking CSAT & DSAT queries and preparing statistics to be referred to Quality Specialist, Incident Coordinators, Team Leaders, OPS and ODM • Data gathering and preparation of daily, weekly and monthly KPI/SLA reports

  • IT Support Specialist

    at Capgemini

    March 2019 - at Present

    Województwo Małopolskie

    • Preparing additional and initial trainings for the new comers • Taking ownership of queries and proactively follow through to resolution • Working closely with different departments in order to ensure correct and current procedures standards • Data management/user management/authorization management in applications such as Microsoft Dynamics AX, Microsoft CRM, Clarity, Ortho Data Warehouse, SAP, Active Directory • Support for laptops, desktops, and printers - troubleshooting both Software as Hardware problems (Connecting with customer via remote desktop connectivity applications - LogMeIn, Windows RDP, Lync tools; handling problems with Internet browsers and networks, Windows Registry, malicious software removal tools) • Constant support in day to day operations for Technical Support agents

  • IT Support Analyst

    at Capgemini

    November 2018 - March 2019

    Województwo Małopolskie

    • Respond to all customer request and inquiries through phone calls/web-chat/self-service contact within Service-Now • Provide help and resolve quickly all the problems reported using tools provided by the company and the client • Ensure the Customer Satisfaction with high standard customer service, being accurate and focused on customer’s needs • Provide high standard customer service ensuring satisfactory productivity within set goals and SLA’s. Escalate the cases if appropriate, to different teams

Education

  • Computer Science and Econometrics

    at College of Economics and Computer Science

    2019 - at Present (1 year) Województwo Małopolskie

Languages

  • Polish Native

  • English Negotiation

Hives