Experience

  • Technical Office Engineer

    at WJ Groundwater Qatar - QIT LLC

    February 2015 - May 2017

    Baladīyat ad Dawḩah

    • Performed material cost and quantity estimate calculations on a regular basis. • Conducted on-site investigations and analyzed data (maps, reports, tests and drawings) • Processed requests for quotations and tender submittals to ensure correct products and materials are installed. • Managed submittal logs and coordinated submittal drawings with subcontractors • Ensures project compliance with industry standards and specifications • Designed construction dewatering systems and wrote method statements accordingly. • Provided advice and resolved any potential conflicts. • Set and attended meetings with clients (consultant and main contractor meetings, including commercial meetings)

  • Civil Engineering Aide

    at City Government of Zamboanga

    August 2012 - January 2015

    Zamboanga Peninsula

    • Inspected project sites to monitor progress and adherence to design specifications and safety protocols. • Ensured project compliance is met at all times. • Supervised civil technicians and provided advice. • Estimated quantities and cost of materials, equipment and labor to determine project feasibility. • Planned and coordinated work requiring modification of standard engineering techniques, procedures and criteria.

  • Technical Support Professional 2

    at Stream Global Services

    February 2011 - May 2012

    Central Visayas

    • Answered phone calls in a timely manner. • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. • Improves client references by writing and maintaining documentation. • Participates in development of client training programs by identifying learning issues; recommending instructional language. • Accommodates client disabilities by recommending devices and techniques. • Avoids legal challenges by monitoring compliance with service agreements. • Improves system performance by identifying problems; recommending changes. • Updates job knowledge by participating in educational opportunities; maintaining personal networks. • Accomplishes information systems and organization mission by completing related results as needed.

  • Customer Support Associate

    at Sykes Enterprises

    June 2008 - June 2010

    Central Visayas

    • Assisted callers with setting up a home networking system. • Dispatched technicians whenever necessary. • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information

Education

  • Bachelor of Science in Civil Engineering

    at Cebu Institute of Technology - University

    2005 - 2007 (2 years) Central Visayas

  • Bachelor of Science in Computer Engineering

    at Cebu Institute of Technology - University

    2002 - 2005 (3 years) Central Visayas

Hives