Automation Enthusiast (RPA, BPM, and Low-Code Platform)

Experience

  • Chief Automation Architect

    at Code S Sdn Bhd

    April 2019 - at Present

    Kuala Lumpur

    - Project based role. - Specialized in process automation (BPM, RPA), lowcode / nocode platforms. - Responsible for Pre-Sales, requirement gathering with users, design, development, testing and implementation of RPA bots that will interact with multiple third-party applications. - Identify opportunities for improvement in existing process and automate the process using RPA software. - Finetune performance, manage production and operation issues that arise with RPA bots. - Provide on-going operational support including upgrades, defect fixes and any process change activities. - Perform Proof of Concepts (POCs) and establish proof of RPA technology function as integrators between business needs and RPA solutions, helping to create RPA solutions to meet clients’ business needs. - Ensure the timely delivery of assignment deliverables within the agreed time and to quality standards.

  • BPMS Team Lead

    at RCR Tomlinson Ltd

    March 2017 - March 2019

    State of New South Wales

    - RCR’s Appian BPM Subject Matter Expert (SME), provide views and technical suggestions to the team. - Identify improvement opportunities and liaise with stakeholders for requirement gathering and technical feasibility study. Documenting user stories. - Design processes that helps improve productivity by reducing lead time, unnecessary human intervention, and improving business process controls by leveraging Appian’s capabilities. - Manage expectations, scopes, and tasks using Agile methodology.

  • Senior BPMS Analyst

    at RCR Asia Sdn Bhd

    October 2012 - February 2017

    Kuala Lumpur

    - 2nd Level Support for apps built on Appian platform. Ensuring support tickets are resolved on the same business day. - Responsible in Appian (On-Prem) software installations, upgrades, and configurations. - Coordinate closely with other IT teams to support cross-system configuration and integration (eg: SAML Authentication, OAuth2.0, Identity Management, SAP, Pronto, and SharePoint) via RESTful API, SOAP Requests with WSDL, and Windows Batch scripts. - Key stakeholder of the custom-built Identity Management that consolidate the employees’ data from multiple payroll sources.

  • IT Associate Auditor

    at PwC

    August 2011 - September 2012

    Kuala Lumpur

    - Experience in auditing IT General Controls to assess the effectiveness of internal controls governing business process and financial reporting. • User access and security review, Change management review, Computer operations review, GL interfaces - Improving controls in business process and information systems • Analyse and identify key controls in business process to perform testing on the control effectiveness to improve controls in business process and information systems. - Data analysis • Analyse raw data extract from database to identify gaps and understanding on the system behaviour. - Provide training to the new joiners • Conduct IT General Controls training for new joiners. - Drafting Internal Control Memorandum • Documenting work done and contributed in drafting audit findings report. • Presenting the audit findings to departmental heads and Head of IT - Often required to evaluate the information and practice judgemental skills while performing audit field work.

  • Software Engineer

    at The Media Shoppe (TMS) Sdn Bhd

    July 2008 - June 2009

    Kuala Lumpur

    - J2EE Developer. - Work closely with System Analyst (SA) on the system flow, requirement, structure and database design. - Develop new modules based on tmsFramework. - Design and develop the timetable module for the smart schools in Malaysia. - Cooperate with Project Manager and give opinions about the functional specification of the modules. - Maintaining old projects - bugs fixing, change request, database maintenance. - Sharing knowledge and solutions on solving problems with colleagues & SA. - Daily morning scrum meeting to update and share on the work progress and roadblocks.

Education

  • Automation Anywhere Certified Advanced RPA Professional

    at Automation Anywhere University

    2019 - at Present (1 year)

  • UiPath RPA Developer Advanced Certification

    at UiPath RPA Academy

    2019 - 2019 (1 year)

  • Master of Business Information Technology

    at RMIT University

    2009 - 2011 (2 years) State of Victoria

  • Master of Commerce

    at RMIT University

    2009 - 2011 (2 years) State of Victoria

  • Bachelor of Information Technology (Hons), majoring in Security Technology

    at Multimedia University

    2004 - 2008 (4 years) Melaka

  • SPM

    at SMJK Sam Tet

    1999 - 2004 (5 years) Perak

Services offered

  • Appian Designer Consultant

    Appian BPM Implementation

  • RPA Consultant

    Pre-sales, POC, Consulting

Languages

  • English Negotiation

  • Chinese Native

  • Malay Negotiation

Hives