I trained more than 1000 agent in philippine , China , Russia, Iran and Cyprus. As a call center expert, I am familiar with handling the centers, softwares , outsourcings, CRM , Data base and business analysis

Experience

  • Operations manager

    at enfluxsolution Inc

    January 2010 - at Present

    Skåne Län

    I am working since 2010 in the call center. I started my job as a Telemarketer in philippine and Iran, then I promoted to supervisor and operations manager. I have great experiences in call center either in technical part or marketing. I trained more than 1000 agent in philippine , China , Russia, Iran and Cyprus. As a call center expert, I am familiar with handling the centers, softwares , outsourcings, CRM , Data base and business analysis

Education

  • Data analysis

    at Datacamp

    2019 - 2019 (1 year) Skåne Län

  • Information Systems

    at Linneaus University

    2017 - 2019 (2 years) Kronoberg

  • Telecommunication

    at Bleking Tekniska

    2010 - 2015 (5 years) Blekinge

Languages

  • Arabic Conversation

  • English Negotiation

  • Swedish Negotiation

  • Persian Native

Hives