January 2012 - January 2019
• To provide client service and problem resolution excellence in order to reduce risk, losses and fraud to the bank and its clients and to identify and refer cross sell opportunities. • To manage security items, e.g. Credit cards, cheque books. • Advise clients on application processes; check documentation for referral; pass on sales leads to bankers • Problem and query resolution, advise and educate clients regarding the processes in terms of blocking cards, account balances, issue tax certificates and account statements; issue new cards and /encode cards. • Process applications for banks own cheques and guarantee cheques. • Loading and cancelling of stop payments, stop orders, profiles, Automatic Payment Orders. • Tracing of cards, cheque books and deposit books and escalate unresolved queries • Manage follow up calls and complaints escalating complaints to next level of management • Complete card encoding journal and schedule of daily work completed.