Service Center Manager
at Hong Kong Telecommunications (HKT)
September 2012 - September 2019
Determined retail and service center with over 7 years of professional experience. Including 5 years in management to leading a team assisting customers in solving complex issues through outstanding customer loyalty-building and sales skills. Awarded The HKRMA Gold Award in 2017. The scope of my duties encompassed to business development (assistance on new brand building and building of new signature shop), staff training (design different programs for staff development) and project management (drive different initiatives on sales/ services level).
Bachelor of Business Administration: Human Resource Management
at The Open University of Hong Kong (OUHK)
2009 - 2012 (3 years)
Knowledge and keywords